Thomson TG585v7 Hell
Thomson TG585v7This is quite possibly the worst router I’ve had to deal with, maybe not the worst but its certainly up there, top 5.
The issue I had was I wanted to forward ports 80 and 443 through it to a web server. So, I did as you’d expect, used its interface, Applications and Gaming (urgh, I hate this on a router used in a workplace) and set to forward HTTPs and HTTP to the server. Well, HTTP worked but HTTPs was a no go. I tried again, this time using the Secure Web Server option which was also there but mapped the same ports for 443. Still no go.
After hours, almost a full man day I found out I needed to telnet into the device (after creating myself a different admin account so I know the username and password) and then run these command:
service system ifdelete name=HTTPs group=wan
saveall
I’m assuming that what this does is turn off the web interface listening on port 443 on the wan interface which stops bypassing my attempts to forward it.
And before anyone mentions it, no there isn’t a way to do this in the web interface, or change the management ports.
I hate Thomsons.
August 21st, 2008 at 10:49 pm
Hi…
You are the man… Been having the exact same issues but not managed to resolve it (But thanks to you I now have). I have an exchange server running Active Sync which I could not get to work, all good now though !!
Thanks a million
Dave
August 23rd, 2008 at 9:22 pm
Not a problem, the reason I posted my findings was to help other people, thanks for posting a comment, guarantees that I’ve helped at least one person.
Nightmare router though eh, you’ll find the telnet interface much more powerful too.
Lee
September 3rd, 2008 at 8:29 pm
cheers mate, well done. all that’s required is a restart of the modem, job done. Nice.
September 20th, 2008 at 1:33 am
hello peeps, well this topic is a good find for me and thanks for posting it tho i havent yet tried telnet or even know how to use it.
my issue is that i run a web server and yes i use the same router issued by my ISP (Be) but when i try to go to my website or even enter my own IP i keep getting my router page ‘Grrrrr’ eveyone else seems to connect to the site fine though (thank god). problem is i cant use my other router (speedtouch v10) as it wont let me configure the IPs and gateways needed to connect to my new ISP (Be) though that router didnt have any web issues with my other ISP. i think its a sneaky tactic to stop home users from running websites and force you to pay for a host, that i will never do. thanks again peeps for the post
/ruler
September 20th, 2008 at 1:53 am
Hmm, well I’d expect the reason you’re getting the problem with the website being down to two things. I’m assuming that you’re testing your connection from inside your network, if this is the case and you’re entering your external IP address then you need to enable to router to loopback the connection.
This is another thing you need to use telnet for I’m afraid, but the command is:
ip config natloopback=enabled
saveall
Since I posted this I’ve found a comprehensive guide to the Thomson router:
Thomson TG576 v7 and TG585 v7 CLI Reference Guide R7.4 PDF (2.2MB)
It has all the commands mentioned. With regards to your website, it might be worth testing that it works by first forwarding a different port to port 80 on your server. So for example port forward port 81 to port 80 on your webserver. It will then mean accessing http://YOURIP:81 should show your website. And if that works, then you can look at possibly stopping port 80 using the method above, but for port 80 as opposed to 443.
The command would be:
service system ifdelete name=HTTP group=wan
saveall
These commands (the ifdelete ones) can be confirmed on page 603 of the above PDF.
Hope it helps.
Lee
September 20th, 2008 at 2:16 am
sorry for my n00bness but where should i type in those commands? i have never used telnet before. thanks
September 20th, 2008 at 10:05 pm
OK, telnet is basically a way of connecting to another device over a network using command line. its great for testing for open ports as well, for example this command:
telnet 192.168.1.1 80
will connect you to the device on internal IP address of 192.168.1.1 on port 80, the web server port. It should then go blank, which signifies that its connected.
Anyway, thats not what you’re asking. To use telnet you would have to open a command prompt, and if you’re using Vista, you also actually need to install telnet too as its not there by default, why, I don’t know.
If you’re using Windows XP you would do this:
Start -> Run -> cmd and press OK
This will then open a back box allowing you to use telnet to connet to your device. As I mentioned previously, you will need to either know the password of the admin account on your router, or create yourself another. I found the last option easier.
So, first off use the web interface to create yourself a new user, make sure that this new user had administrator rights.
Once this has been done, open up the command prompt as detailed above and type into it telnet then press return.
This should then prompt for a username and password, input what you just created and you should be logged into the device.
This is where you would type the commands I mentioned earlier.
Let me know if you have any more problems.
September 21st, 2008 at 1:32 am
it’s ok now i managed to figure it out after a lot of googling, i should have posted here really before to let you all know it now works.
I dont understand why they dont just enable the loopback before they release the routers to the general public, i am sure they know this will cause problems for quite a few customers like myself. if it wasnt for finding this page i would have sent my router back and bought one that worked so i thank you for your posts here :)
btw it would be nice if i could get my speedtouch 510 v6 to work instead of using my Thomson TG585v7 but it requires a username and password which isnt needed for Be ISP and Thomson TG585v7 requires different IP’s in the configuration which makes life harder when trying to set it up. i never could get my speedtouch 510 v6 to work with Be so i’ll just use my Thomson TG585v7 until i figure a way to get the other one to work.
thanks again this page was a god send for me and i do hope it helps others like myself.
September 21st, 2008 at 1:39 am
oh btw i use windows xp pro and how i did it was this…
Start > All Programs > Assessories > Command Prompt
typed in > telnet
then typed in > o xxx.xxx.xxx.xxx (xxx.xxx.xxx.xxx being my external IP)
then it asked for my username to login to the router which was default Administrator
then it asked for my password to login to the router so i entered it.
typed in > ip config natloopback=enabled
typed in > saveall
closed the Command Prompt screen and everything worked great.
thanks again :)
September 23rd, 2008 at 10:48 pm
Hi guys,
I just got my modem – TG585 v7 – from my ISP and I am trying to configure it. however its asking me for a username and password that i dont have. can anyone give me the default username and password?
September 24th, 2008 at 2:21 am
OK, if admin and admin doesn’t work then try admin and the serial of your router.
Is this for the telnet interface? If it is then you can always do what I did which was to use the web interface to create myself a new user and then use that user to login using telnet.
Obviously ensure that the user you create is an administrator.
September 24th, 2008 at 10:10 pm
Hi Guys hope all are well. I am experiancing the same issues as ruler with the loopback. I have tryed the fix as above but i keep running into a wall when trying to telnet to the device. i get the same error that it “could not open connect to host, on port **” using both internal and external ip addresses and trying the default port and port 80. Any help would be gratefully welcomed cheers steven
September 24th, 2008 at 10:15 pm
OK, well I’m not sure how you’re trying to connect but here is a rundown of the way I do it.
The internal IP address of the router I have access to is 192.168.1.254 so I open a command prompt (start -> run -> cmd) and in there I type telnet 192.168.1.254 I then press return as I want to use the default port which is 23
Then it prompts me for a username and password, I put in the one I created earlier on the web management page (to do this, Toolbox – User Management) and it logs me in fine.
Your telnet port won’t be running on port 80. It could be beneficial for you to install nmap, if you’re running Linux then its really easy to do this and it should be in your repositories, if you’re running Windows then the download is here: http://nmap.org/download.html in the Windows binaries section.
You need to run nmap from the command line, so for example if I installed it to C:\Program Files\nmap I’d open a command prompt (see above) then in there type: cd c:\program files\nmap and press return. The current directory should change to that signified by the writing changing to the left.
Once in there you should be able to run nmap
This will then scan your router for open ports and report back. If the telnet service is running on it it should come back in the list. If it doesn’t report anything, try nmap -P0 what this does is not do a ping test first, some routers pretend not to be there by not responding to ICMP.
Let me know how you get on with that.
September 24th, 2008 at 10:36 pm
Thanks for the amazingly quick response
Background info for you im useing vista internal ip of router 192.168.0.10
i have tryed connecting on the default port of 23 but no joy
I have run nmap as suggested both with and without the -PO switch and both times the only ports that are listing as open are 80/tcp http and 1723/tcp pptp. this seems strange as i would have expected to see all my port forwarding ports open as well
Cheers Steven
September 24th, 2008 at 10:38 pm
!!!!!!!!!!!!!!!!!!Posts have gone in wrong order please see above!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
September 24th, 2008 at 10:57 pm
Post ordered corrected, it was due to me fixing the time in my blog at the less then perfect time.
OK, you have a strange problem on your hands there my friend, I’ve just checked through the web config on the router I have access to and I can’t see anywhere regarding enabling telnet for management.
Strange that you have pptp open on the internal network though. Could be worth checking on your interfaces page on your router to check that there isn’t another IP address setup as I just looked and there are two on the one I have, one is a 10.0. address the other is a 192.168. address.
September 24th, 2008 at 11:04 pm
only one ip this would be because i removed the others when configering to my internal network. should i try reseting to factory settings and trying again on default ip. also what is pptp? and should the other ports not be listed
September 24th, 2008 at 11:14 pm
pptp is VPN. So basically it means there is a VPN server or at least the port is open for it. Essentially it could be anything running on that port, pptp is just whats registered to use that port.
You should be able to telnet to it and if it goes somewhere, it should respond, it might be garbage though with it being pptp. Do that with a telnet 1723
If the cursor goes to the top left of the command window then something has responded. To be honest, I’d expect a server to have port 80 and 1723 open.
Before you reset to factory defaults, did your router come pre-configured or did you do it yourself? The reason I ask is it might be worth backing up the config if it came to you pre-configured. It does sound odd though, certainly shouldn’t be that way,
September 25th, 2008 at 7:25 am
No it was not pre-configered i did myself and it trys to talk on telnet 1723 but then gives up and goes back to a promtp c:\…..
Thanks for your help anyway steven
September 25th, 2008 at 8:42 am
If it was me, I’d send it back to factory defaults, then put it on the network and nmap it to see what ports are open before you make any changes.
I’d expect at least port 80 and 23 open, maybe even 443.
September 30th, 2008 at 10:22 am
This is a very poor product because:
1) There is no simple web-site where you can download the user guide.
(So this makes remote support a real pain.)
2) The web interface is not comprehensive enough.
3) When your modem connects to the internet by default it allows the rest of the world access to your router all the hacker needs need is logon details.
The hacker probably knows better than you do what the login details are since you cant get a manual remotely.
My advice to anybody who owns this product is to take a chance on the lottery because your run of bad luck has to change soon.
October 1st, 2008 at 10:36 pm
Hi, to enable telnet….
under web configuration on thomson gateway
1: goto the configuration page.
2: save the configuration to your local drive.
3: backup configuration now
4: open user.ini in notepad
5: locate section [servmmgr.ini]
6: add a line: ipadd name=TELNET ip=x.x.x.x where x.x.x.x is ip allowed to telnet in to router 192.168.0.[0-255] ( this will allow all lan to access )
7: add a line: modify name=TELNET state=enabled : if not already there.
8: add a line: mapadd name=TELNET port=telnet : if not already there.
9: add a line: ifadd name=TELNET group=lan and/or ifadd name=TELNET group=wan to allow either lan or wan interface to access.
10: save the user.ini file
11: upload the saved file to the router and apply.
12: telnet should now be enabled.
Hope this helps.
Joe.
October 1st, 2008 at 10:42 pm
Sorry,
Correction that 192.168.0.[0-255] should be 192.168.0.[1-254].
Joe.
October 2nd, 2008 at 10:40 pm
Hi i’ve got a problem with this router, i’m trying to port forward for a game caled GunZ, the ports are 7700~7800. i enter that on the router page both TDP and UDP. And i get all agent error in game, meaning that my router wont let me receive data from the speicific port.
Please help!!!!
October 3rd, 2008 at 2:57 pm
I’m not familiar with that game. To be honest though, I’ve never had to open up incoming ports on any router for any of my games in the past. It sounds very 90’s to me.
Maybe the game support UPnP?
If you have a link to the games page I can check it out to see more about it.
October 4th, 2008 at 1:10 am
I’ve noticed when I use the O2 Wireless Box II (which is basically a re-branded TG585v7) nslookup doesn’t give the correct result when I do this command:
C:\>nslookup -type=mx hotmail.com ns1.msft.net
Server: dns1.tk.msft.net
Address: 207.68.160.190
(root)
primary name server = ns1.msft.net
responsible mail addr = msnhst.microsoft.com
serial = 2008063582
refresh = 900 (15 mins)
retry = 600 (10 mins)
expire = 86400 (1 day)
default TTL = 3600 (1 hour)
However if I plug in my Netgear DG834 the command works as expected:
C:\>nslookup -type=mx hotmail.com ns1.msft.net
Server: dns1.tk.msft.net
Address: 207.68.160.190
hotmail.com MX preference = 5, mail exchanger = mx1.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx2.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx3.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx4.hotmail.com
mx1.hotmail.com internet address = 65.54.245.8
mx1.hotmail.com internet address = 65.54.244.136
mx1.hotmail.com internet address = 65.54.244.8
mx2.hotmail.com internet address = 65.54.245.40
mx2.hotmail.com internet address = 65.54.244.168
mx2.hotmail.com internet address = 65.54.244.40
mx3.hotmail.com internet address = 65.54.244.72
mx3.hotmail.com internet address = 65.54.245.72
mx3.hotmail.com internet address = 65.54.244.200
mx4.hotmail.com internet address = 65.54.244.104
mx4.hotmail.com internet address = 65.54.244.232
mx4.hotmail.com internet address = 65.54.245.104
Could you try this out on your “normal” TG585v7 Lee? I’ve passed the problem to O2 support but they will need to talk to Thomson in order to get a new firmware, which could take ages.
October 4th, 2008 at 4:38 pm
Result of command using the regular Thomson router was:
C:\>nslookup -type=mx hotmail.com ns1.msft.net
Server: ns1.msft.net
Address: 207.68.160.190
(root)
primary name server = ns1.msft.net
responsible mail addr = msnhst.microsoft.com
serial = 2008063604
refresh = 900 (15 mins)
retry = 600 (10 mins)
expire = 86400 (1 day)
default TTL = 3600 (1 hour)
Running the command from a Linux machine at my house using a Linksys router came back as your second output which appears correct.
Looks like the Thomson route is mangling the DNS queries in an odd way.
If I don’t use the Microsoft nameserver and just use our internal nameserver its fine, but if I point to Be’s DNS server it does this:
C:\>nslookup -type=mx hotmail.com cache0.betherenow.co.uk
Server: cache0.betherenow.co.uk
Address: 87.194.0.51
Non-Authoritative answer:
hotmail.com MX preference = 5, mail exchanger = mx1.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx2.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx3.hotmail.com
hotmail.com MX preference = 5, mail exchanger = mx4.hotmail.com
October 5th, 2008 at 6:45 am
hi, im not sure if the game supports UPnP, but i have enabled it on my PC and my router.
What do u mean by “the games page”?
October 5th, 2008 at 9:11 am
With regards to the games page, I mean does it have a website that I can look into? Seems like it needs a large amount of ports opening to be honest so I’d prefer to look at the manual before advising you.
Thanks
Lee
October 5th, 2008 at 5:28 pm
Hi Lee,
Thanks for checking this out. Someone on a forum suggested I use the “-d” flag on nslookup to see what’s going on, and this is revealed:
QUESTIONS:
hotmail.com.lan, type = MX, class = IN
So for some reason the TG585v7 is appending “.lan” to the DNS question. Despite a lot of digging in telnet I can find no way of disabling this behaviour. The workaround is to add a full stop to the DNS question (e.g. hotmail.com.) but this is still something Thomson should be fixing.
October 5th, 2008 at 8:45 pm
How weird is that, huh I’ll never be surprised at the nonsense these routers throw up.
Come on Thomson, pull your finger out and make a better router, and Be, either give the customer an option or allow us to use something other then the crap Thomson are making at the moment.
October 5th, 2008 at 10:01 pm
well, the game is completely free, and you download it.
the link is http://.gunz.ijji.com, this is the genreal website, ill try looking around on it to see if i can find anything.
Thanks
[url corrected - Lee]
October 6th, 2008 at 7:49 am
Kresen, I’ve had a look at their forums and they do seem to suggest opening the ports, however, I think that they mean open them for outgoing traffic as opposed to incoming, you shouldn’t need to open the ports for incoming.
I’d check that you have no local software firewalls enabled on your PC, some antivirus such as Norton, Kaspersky and McAfee often come with firewalls built in.
If you are just using the built in Windows firewall I’d check to ensure that it is allowing this application too. One easy way to check if you’re using the Windows firewall is just turn it off, then if the game works, turn the firewall back on and see if you get the error. If you do then the Windows firewall is your problem but I’d recommend finding a way of having it on whilst running the game. I don’t recommend running Windows without a firewall, even if you are behind a router.
It may also be worth checking your PC for spyware, either use Spyware doctor from the Google Pack http://pack.google.com (deselect what you don’t need) or use spybot http://safer-networking.org and follow each instructions when running the programs.
It may also be worth posting on here: http://forums.ijji.com/ as they will be more used to this error, if they ask you to open ports, check that its outgoing and not incoming.
October 6th, 2008 at 11:11 pm
okay, thanks alot Lee, i will try unabling my firewall to see if it works.
But now, when i try to connect to teh game it says “Cannot Access Server”
Ill try postig on the forums aswell, thanks alot LEE .\
I know i hate this Router aswell!!
October 6th, 2008 at 11:30 pm
Not a problem, hope I’ve helped. It does seem odd that they are asking to open incoming ports though, its not really how networking works, the ports you connect from are “random*”.
With regards to the Thomson Router, I now have to support two of these at work, another customer has just been supplied with one.
Not really random, but random enough. I don’t want to get into the ins and outs of networking at this time of night.
Also, Oliver, this new customers router, I checked that for nslookup and it was the same problem.
October 10th, 2008 at 3:53 am
Thank you Lee
i am a coder so i code websites etc, i host several sites my self
i have my own server on my Lan
just got a new Internet provider Today (Be)
and kept ending up on the router admin page when trying to get on my sites using there domain names
i found out of loopback from some other sites but unable to find anything about it on the router
but thank to your post about useing telenet to turn it on
i can now access my Websites easily
Thank you
October 10th, 2008 at 1:36 pm
Not a problem, after I spent a good few hours on a customers site messing with this router I thought it best to let people know how they can fix it too.
October 19th, 2008 at 5:42 pm
Hi Lee. You seem to have this router sussed, so may I please ask if you can help me.
I have just subscribed to “BeThere” and the Thomson TG585v7 duely arrived.
My network at home is 192.168.12.x and I assumed that it would be straight-forward to amend, as all of my other previous routers have been. Having not found the option in the web menu, I saved and edited the user.ini config file which, to be honest, seems a lot easier than using TELNET. I changed all occurences of “192.168.1.” to “192.168.12.”, saved it and restored it into the router. All appears to be ok except that DHCP doesn’t appear to work, so I have to set the PC’s IP addr manually.
I have contacted “BeThere” and they sent me instructions of how to do it through TELNET, but it still doesn’t work.
Any ideas? I can live without DHCP for now as most of my PCs have static addresses, but I would like to get it working for my laptop’s sake.
Many thanks in advance, Martin
October 20th, 2008 at 11:34 pm
I have to say, I’ve not came across that one yet. Have you tried telnet and then the menu option?
So telnet to the router, then type menu and press enter.
It should be a slightly easier interface.
October 20th, 2008 at 11:36 pm
Incidentally, with these routers you need to keep an eagle eye open on the top pane in web view for Configure. This is where most things are setup from, but you have to choose each section first.
October 22nd, 2008 at 8:31 am
Thanks. I did try the TELNET option but it didn’t make any difference and the USER.INI file looked the same after. I have tried Configure on everything that I could but nowhere seemed to offer a change of local IP settings.
Thanks anyway for your input. If all else fails I’ll have to change my home network to 192.168.1.*
I also find the TELNET interface annoying because it has such a short timeout period. The CLI manual that you point at doesn’t say what commands to issue for a high-level function like changing local LAN IP.
October 25th, 2008 at 6:30 pm
Hi Lee, great info. I have a interesting problem. I need to restrict outgoing data for certian ip addresses, for example, I just want to be able to use web browseing and email from one PC, and block everything else.
I have looked at the SuperUser settings, and have attempted to configure the firewall settings but it appears that the deny setting do not always save.
then there is the question, do the rules run top to bottom so the last rule would be drop / deny everthing (which hasnt already been catered for by a rule)
If you have any advice, that would be great…
Thanks
Pete.
October 25th, 2008 at 8:56 pm
I believe the router has an iptables based firewall which should mean it takes the rules from the top down.
If you want to block web traffic etc from all machines except one, you could remove the default gateways from all other machines, although its not really a great solution, it will stop most people working it out.
I’ll have to be honest, I’ve not investigated the blocking capabilities of this router.
October 27th, 2008 at 9:32 am
Hi Lee, Be came back and pointed out that one can configure the local IP and DHCP via Home Network->InterfacesLocalNetwork->Configure. I’m not sure what “Auto-IP” is for but it doesn’t seem to stay on across switching the router off.
October 27th, 2008 at 11:05 am
Martin, an Auto IP normally means a non routeable IP address often of the 169. type. These are what you get if your PC is set for DHCP but it fails to communicate with the DHCP server.
Not sure why its mentioned in the router, could be a different type of auto IP.
October 28th, 2008 at 6:14 pm
Hi Lee, all,
First of all, thanks a lot for all the information in this blog. It is making life a bit easier for most of us, poor sufferers of that crappy Thomson router. It’s unbelievable how bad it is!!
Anyway, I am trying to set up the router for ‘Radmin’ application which is running in two computers on my home network. The ‘Radmin’ server uses port 4899, but it can be configured to use a different one.
The application works fine ‘internally’, meaning one computer can control the other one via ‘Radmin’ client on port 4899 and viceversa also on port 4899.
I thought that in order to access my computers from outside my network I had to create two port forwarding rules on the router, one for each computer. As I am accessing the same static IP (the one in the router) for both ‘Radmin’ services I thought I had to assign different incoming ports (4898 and 4897) for each rule which were then translated into 4899.
Funny enough, when accessing the ‘Radmin’ server from outside the network, I can reach and control one of the computers (the one with rule on incoming port 4898) but not the other one, even though I am using the port 4897 on that second call.
Firewall in both computers seem OK. In fact I am able to control both computers from within my home network, and disabling the router’s firewall does not make any difference.
I am going to try and reset the router to factory settings this evening and start from scratch, using the Nmap tool to see what ports are ‘open’ to the outside world, but I doubt that is going to fix the issue.
If anyone has done something similar for this or other applications I would very much appreciate if it can give us some clues on how to set it.
Thanks again for sharing all your findings so far.
October 28th, 2008 at 11:42 pm
Hmm, not sure on that one. You should be able to set one on the correct port though, you shouldn’t need to move both of them to other ports unless something else were already coming into the router on that port.
It could be worth trying to get it to work on port 4898, so basically just change the target PC on that rule. If it works then the problem isn’t with the PC.
You would then have to make a decision, you could either track down what else it thinks is trying to work on port 4898 or you could go the easy route and move it to another port, going to be hit and miss though.
I’d understand if the normal radmin port was open on the router though, although I wouldn’t recommended using it as its an unencrypted means of communicating and ssh is more recommended.
October 29th, 2008 at 1:54 pm
O glad I’m not the only one getting greef with this thing. All I want to do firstly is change the local IP range. Out of the box its 192.168.1.64 – 192.168.1.253 with the router address being 192.168.1.254…..has anyone found how to change this setup yet…
Real easy normally.
Cheers and keep up the good work
October 29th, 2008 at 9:08 pm
From the web interface to configure the local ip address do this:
Home Network -> Interfaces -> click Local Network then click Configure on the top panel, its up near where Help is. There often pops up a configure link here that gives you access to the options you need.
You then get the network interfaces to edit, make the changes you need and apply the settings.
Good luck.
November 7th, 2008 at 6:18 pm
Hi
I have a wireless problem with my TG585 that I’m hoping you can help with.
I’m trying to set the wireless security to ‘New stations are allowed (via registration)’ but when I search for wireless devices it doesn’t find anything. However if I set the security to ‘New stations are allowed (automatically)’ everything works fine.
Here are my security settings as they are now:
Broadcast Network Name: Yes
Allow New Devices: New stations are allowed (automatically)
Security Mode: WPA-PSK
WPA-PSK Preshared Key: password
WPA-PSK Encryption: TKIP
WPA-PSK Version: WPA
my wireless device (laptop) has the followings security:
Security Type: WPA-Personal
Encryption Type: TKIP
Network Security Key: password
any ideas why the ‘via registration’ option doesn’t allow me to connect?
Thanks in advance
November 8th, 2008 at 5:40 am
Hi lee, all
i read all the discussions and posts from top to bottom and i found some usefull information which i was mising when i was trying to setup my router which is stupid thomson tg585 and i tried telnet aswell for service command but when i enter my admin password which is blank it doesnot support it from lan niether from wan so please help me i cant even see the configure option for creating a different user account via web interface.
thanks
November 8th, 2008 at 11:53 am
Faiz, to add a new user its very simple.
From the web interface goto Toolbox (on the left), then User Management, then on this page at the botton there is a list of tasks. One of them is Add New User.
Choose that option, enter a username where it says New_user and once that is done you should be able to switch to that user, then choose a password for it.
Paul, I’ve not re-read the manual yet but it could be that the problem you’re having is MAC address restriction on the wireless. Not sure though as I very rarely use WPA due to me having Linux clients which sometimes have issues with WPA.
I’ll take a look at this and get back to you if its still a problem, but then again, if its working without “via registration” and its encrypted, I’d leave it at that.
What does the manual say about “via registration”?
November 8th, 2008 at 3:07 pm
thanks for reply my post lee
this stupid router is giving me too much trouble i have everything ready but its not letting me put my website online in my router,s firmware this option is not available it is
7.4.20.3 and i have found some firmware upgrade solutions i will try tonight . now i am going to job than will come and see . but there is definetly no “Add User “option in my router
thanks for help. i will write to you at night.
that other matter regarding wpa or mac address please write to me in detail if u can. i will learn some more from it.
bye
November 8th, 2008 at 6:29 pm
Hi Lee
Thanks for taking the time to look into my problem.
At the time I didn’t have a manual but since then I have downloaded one and followed the Wireless security instruction in chapter 5 called ‘Registering Clients via the Association Button’ and this fixed the problem.
Thanks again.
Paul
November 9th, 2008 at 5:12 am
Hi All
I have tried Super user and logged in successfully but when i run this command
service system ifdelete name=HTTPs group=wan
it says failed to delete interface group from the unknown service access list
i have tried from lan and wan aswell
but not successfull.
lee can u help me please
i have my website ready and i just want to get it online
another thing that i am using win2k3 server and with iis 6 and also when i installed it since than i cannot connect or brows internet from lan card
thanks
bye
November 11th, 2008 at 11:59 pm
Hello Lee,
Like a lost soul, i finally found someone who made me realise that i wasn’t getting crazy; that the port that i normally have open in the router interface are still not open at all. So here is my question. Probably trivial for you, but hard for me :)
I’d like to open the port 443 to use Grab It software, and since the regular way doesn’t work for this router, i wanted to try using Telnet as you mention it. I’m getting connected to it just fine but then I’m clueless about what typing. i downloaded the PDF you mentionned but there 740 pages of technical syntax and i’m completely lost. Please help :)
November 12th, 2008 at 12:59 am
If you telnet into the router what you need to type is:
service system ifdelete name=HTTPs group=wan
press enter at the end of the above command, if it doesn’t error then its done it correctly, next type:
saveall
then press enter again.
This should be all you need to do to enable the port 443 to be forwarded through the router. You will still need to setup a port forward for it, the above command just stops the management interface from listening on that port.
November 22nd, 2008 at 5:07 pm
i want hard drive setup please sent my emile
November 27th, 2008 at 2:21 pm
I’m using this router now and I agree that it’s one of the worst routers I’ve had the misfortune to use.
I tried to forward ports to allow HLSW to connect to my Game Servers and that worked flawlessly. Unfortunately it’s the only time it did what it was supposed to. “Port forwarding” is temperamental, once I’ve set up encryption I’m lucky to get limited access on my wireless network and as far as I can see there’s no way to balance the priority of the QOS between two computers (it seems to give the other computer 90% of the available bandwidth).
I’m not a big fan of D-Link, but at least with my old router I could configure my network as I liked. This thing just blocks you at every possible avenue.
November 30th, 2008 at 11:25 pm
Does anyone know who to block a specific hacker IP from accessing services opened through Game & App Sharing? I’ve creating my own Firewall Settings, but I can’t seem to get the behaviour I want.
Some stuff is really nice on this router, but it’s always hard work. Think I might ditch it and go back to my old Netgear if I can’t get this sorted – any pointers would be appreciated…
December 1st, 2008 at 3:03 pm
HI guys,
Has anyone worked out how to use more than one Public IP with this bloody thing? I have a range of 6 public IP’s from my ISP but I can’t find anywhere in the UI where I can static NAT my internal server to one specific public address…
Thanks
December 2nd, 2008 at 7:24 pm
Wow… you’ve just solved two issues which have troubled me on and off for a few days now! Many thanks…
Mike H
December 2nd, 2008 at 8:26 pm
Not a problem, it was an issue as such that I thought it needed.
December 9th, 2008 at 9:50 pm
Dude, omg. Thank you immensely. You are the man.
You have no idea. I have been trying to get Remote Web Workplace working on my SBS 2008 server I have setup at home. I had 80, and 443 forwarded to my server IP, could telnet to 25, 80, etc…. but not 443. I could not understand why. After checking the router logs, I saw something funny going on with the translation of 443. After a day of googling, I found this blog of yours, and guess what. Same router as me. This piece of crap that I have hated for the last 6 months. The web management interface is ridiculous. After telnetting in, and applying the command you listed above, doing a “saveall” I could remotely login to my server using RWW.
Thank you once again. If you are anywhere near SW london I will gladly buy you a pack of beers and drop em off. lol.
December 9th, 2008 at 10:48 pm
No worries, as mentioned, I’d been wound up by this router for a day, a day is far too long for a router to annoy me.
Glad you got it sorted. I’ll be in London for Christmas ;)
December 9th, 2008 at 11:47 pm
First of all, a very big “thank you” for the useful facts here. I am a new BE user, and finding the TG585V7 somewhat hard going, but I suspect that rather than just being the piece of cr@p that seems to be the generally held view, it may just be that it’s a rather more complex beast than most of us are used to. After all, the CLI manual alone runs to 740pp !
Anyhow, some specific feedback :
1) The “ip config natloopback=enabled; saveall” sequence is perfect. I was using HOSTS until now, but this is a far cleaner solution.
2) The link to the CLI reference manual is /very/ useful.
3) The NSLOOKUP TYPE=MX problem is caused by the lack of a final period after “hotmail.com”; the following works fine with a (virtually unmodified) BE TG585V7 :
nslookup -type=mx hotmail.com. ns1.msft.net
** Phil.
December 10th, 2008 at 12:47 pm
Hi, I have just got a Thomson TG585v7 and want to run it in “Bridge Mode”. I need the router to act as a modem and let my Checkpoint Firewall have my static IP and in turn it manages my VPN. My old router was a ST585v6 and it had an option in the web interface called “Bridge Mode”. When I selected it, all was easy and worked straight away. This new version of the router the TG585v7 isn’t as user friendly. Can you help?
December 10th, 2008 at 5:20 pm
Haha, yeah I was almost at that point too. Would never have suspected that from it though. Need to buy myself a DG834 or something, and get the mac cloned across so that my Be broadband can work off that. Thanks again :)
December 10th, 2008 at 11:47 pm
Hit a new snag with this box today : I have been running a split network until now, with four machines upstairs into an ethernet concentrator (hub), with a single cable from the hub into the TG585. The other machines (3) were connected via WiFi. Today the remaining WiFi dongles arrived, so I started adding them to the upstairs machines, and once each was working, disabling the ethernet card in each. At this point I lost connectivity. It seems that the TG585 does not re-route dynamically if a new connection is established from an existing host, and — worse — the “Games and ” association is not with a named host, as the GUI suggests, but rather with a specific /route/ to that host. Thus my web server went off-air, not because of a fault but simply because the router had associated port 80 traffic with the ethernet route to the server and did not re-associate it with the WiFi route. Annoying. I imagine there is a CLI fix, but the GUI certainly misrepresents the facts …
December 11th, 2008 at 12:14 am
Interesting, one I’ll keep in mind should I need to do that in future. To be honest though, the BT ones operate in this way too, its all based on the MAC addresses of the connections, sometimes annoying, but I always (where possible) assign games/ports/applications to manually assigned IP addresses.
So for this Thompson its choose from the bottom. Thats assuming you are reassigning the IP address that was on the Ethernet card to the wireless card.
If you’re using dynamic addresses then there is little hope of this working unless you add the network ID of it.
December 12th, 2008 at 3:48 pm
Could some kind soul tell me how to secure my router from the big bad world? nmap tells me I’m listening on 53 and 80 (which goes to the router admin page). I’d like to deny all requests to those ports. On a Netgear, this is the work of seconds via telnet, but I don’t know how to do this with the Thompson.
It looks like I have to muck around in servmgr.ini, but there’s no line similar to ‘ifadd name=HTTP group=wan’.
Is there any way to comment out lines in user.ini instead of deleting them outright?
Thanks for any help!
December 13th, 2008 at 8:39 pm
Hey Lee, was wondering if you could talk me through port forwarding on the TG585v7. I was getting a low ID on emule and really slow download speeds. I’m not very clued up but have read loads of blogs on setting up a static IP address as per emule’s instructions but still no joy. My ISP is tiscali if that makes any difference. Please help!
December 13th, 2008 at 8:52 pm
OK, its unlikely that you’re going to have a static IP address with your Tiscali line, you’d know if you had one as you’d be paying more for it more often then not this is the case.
I’ve never used emule but if it were me I’d try another torrent client to see if the behaviour is the same, if it is then it still might not be your router.
If you’re using Windows XP then it could be something hiding on your PC, maybe a spyware and antivirus scan is in call?
Try spyware doctor from pack.google.com as this version allows removal of the items it finds and also check out spybot. I use these too mainly when removing bad things. Although using Linux at home and work I don’t have that problem often ;)
I use bittorrent on my server to download things and I’ve not opened a port for this, I was downloading at around 900KBps earlier. And it was KB and not Kb, I have a 20Mbps line.
groo, there won’t be a line like ifadd as this is a command but there will be others which should mention that service or those ports. I’ve not used the .ini file to make changes, apparently its easy but I’ve not done it. Check out the CLI guide in the post, its lengthy but a search of it might help.
December 14th, 2008 at 7:40 pm
Actually, user.ini looks like it’s a script – it’s full of nothing but commands and group headers.
Anyway, I deleted a couple of ifadd group=wan lines and now nmap is telling me that I’m blocking all ports, so I’m happy – and secure – now.
December 14th, 2008 at 11:28 pm
I see, next time I’m around the one router I have access to again I’ll have to check out the .ini file. Good news with regards to the ports though, bad news that they are open by default.
December 16th, 2008 at 12:49 pm
Hi Lee,
I’m trying to insert the following command:
service system ifadd name PING_RESPONDER group wan
But I obtain:
Failed to add interface group to unknown service access list.
What should I do? The same problem with other services: FTP/TELNET
Thanks in advance!
December 16th, 2008 at 2:05 pm
Try this command:
service system ifadd name=PING_RESPONDER group=wan
December 18th, 2008 at 3:00 am
hey all
i have the black O2 wireless box
Product Name: ST780WL
Software Release: 6.2.27.2
when i got to Home > Toolbox > User Management
to create another user, i dont have the Configure option!!
so i clicked on help and see this:
Configure
On the Configure page, you can:
>Click Add to create a new user account.
>Click Edit to change a user account.
>Click Delete to remove a user.
where is my configure option gone?!
December 18th, 2008 at 10:02 am
There is no configure option at the top of the screen? I’ve not been exposed to the ST780WL yet, I hope not to have to configure any more Home routers for business customers but its almost inevitable when you’re in role that often comes in after to fix issues.
December 18th, 2008 at 5:51 pm
Thanks so much for this has massively helped me after hours of annoyance. However I’m getting similar problems forwarding other ports (444). The rules don’t seem to work. Do I have to add an external map and does anyone know how to accomplish this using telnet?
January 6th, 2009 at 3:30 pm
Hi, I am trying to set up a mac mini to host some websites using the thomson router. I can access the mac mini with port 80 through telnet from another machine on the same local network and also see the website from other machines on the network through the local IP, but still can’t see the website located on the mini through external IP – can anyone help me?
January 6th, 2009 at 10:32 pm
You need to ensure that you are forwarding port 80 which I think is listed as either HTTP Server or Webserver inside the Applications and Gaming section of the router. I assume you’ve already done this and its not worked?
January 7th, 2009 at 7:51 pm
Hi Lee
Wonder if you can help? setting up a Windows Home Server the other side of a BeHere (THOMSON TG585v7) router, I did HTTP & HTTPS.. it was simple but I’m also trying to get Remote Desktop Proxy through, I manually configured it TCP & UDP port 4125 and applied it to the MAC of the server but it just doesnt work….. I’m struggling with this a little after years of Netgear at home and a Cisco/Nortel engineer by day, I can see this box decorating the bonfire in the not to distant future.
Thanks in advance.
G.
January 8th, 2009 at 12:13 am
I’d be interested in where the issue is, I can think of a couple of possibilities. First, I’d give it a shot at using a static IP address to forward to as opposed to the MAC address and see if that helps. If not then I’d be interested in maybe trying to forward the port and do some translations on it, so if you know that RDP on 3389 is working fine, change the incoming 3389 to translate to 4125 on your RDP Proxy server, if that works then the issue is certainly with the router.
Thats assuming that you’re currently able to accept RDP connections on the server, and I have to agree, its a very bizarre setup for this router.
January 8th, 2009 at 3:14 pm
Hi Lee,
I have forwarded port 80 and used telnet to sort ou tthe router, but now the problem seems to be to do with the fact that there are several machines on the network and sometime the external IP is being forwarded to the wrong machine. All IPs on the LAn are configure to be static through the router configuration, but this doesn’t seem to be having much impact on actual assignments. Do In need to switch of DHCP on all of the machines?
January 8th, 2009 at 4:16 pm
Your external IP address shouldn’t be getting forwarded to any of your internal devices.
What should happen is someone connects to your WAN address, lets say 123.0.0.123 it should accept for example on port 80 and then forward to one of your internal devices on a NAT LAN address. This will be for example 192.168.0.2.
You can only forward each port once, you can however translate a port, so port 80 goes to webserver 1, port 8080 goes to webserver 2 for example.
Where abouts are you going wrong? If you’re using DHCP I’d recommend using the MAC/Network Device ID for assignment as opposed to a static IP address, however if you are serving files on your network, be it a web server or a file server, its always best practise to ensure that it has a static IP address for ease.
January 14th, 2009 at 7:48 pm
OK, got all of the above working now, thanks for your help, I can see my website externally. It was the DHCP settings I think. I have also used DYN DNS so the dynamic IP is tracked. Now I am going to open up port 3306 for mySQL so that I can run a database from the server. However, the webpage is currently quite slow to load and I am concerned that this will limit the functionality that will be required of the database.
The database will consist of large data files that will need to be processed using a web-based/standalone application remotely. The output on the remote application (i.e. visualization of the processed data) needs to be updated in realtime as it is processed by the user. Do you know any way I can speed up download times?
January 14th, 2009 at 9:17 pm
Do you happen to know which Be connection you’re on? It would be worth checking your connection speed, bear in mind that its your upload speed that is taken into account when serving up websites from your own connection. I don’t know what application you are doing but is there no way of having the processing of the database done locally on the database server or another server on the LAN and then have the results sent?
I’ve just checked your website, looks like you have quite a large amount of flash data there, from what I saw its a 2.8MB flash file, that is going to slowdown access to your site a lot. If your upload speed was 320kbps then to download that flash file it would take just over a minute.
Use a site like this: http://resources.zdnet.co.uk/speedtest/ to check your speed, I prefer this to the flash based ones as they eat bandwidth.
January 16th, 2009 at 2:22 pm
These problems all seem to be slightly more complicated than mine! but I’m just simply trying to block all P2P traffic on a network. We’ve got about 40 Macs behind this sh1t box of a router, does anyone know how to achieve this? It’s definitely not obvious! I can port forward fine and I’ve even tried port forwards all P2P ports to a fake IP address on the network but I can still download torrents…
Any help would be massively appreciated!
Cheers,
Tom
January 16th, 2009 at 6:45 pm
Hmm, not sure how one would achieve this off the top of my head other then possibly blocking certain trackers IP addresses? I thought torrents established an outgoing connection which downloaded through this?
Have you successfully blocked torrent traffic in the past on other routers?
January 20th, 2009 at 11:39 am
Yeah all the time. Just found out what ports they were using and blocked them on TCP and UDP.
I’ll keep researching, thanks tho!
January 23rd, 2009 at 7:50 pm
Just got this router and was looking at how to setup the natloopback, saved me loads of time . . . thanks!
January 24th, 2009 at 1:25 pm
Good to hear DrinkingBuddy, time saved is time for the pub ;)
February 1st, 2009 at 2:07 am
hi
peps im just asking coz iv got the thompson router and it works fine for my laptop and pc its just i have a ps3 and xbox 360 and when i try to connect to my friends or play a game my connetion goes lagey is there a way i could fix this thanks
February 3rd, 2009 at 12:58 am
Hi everyone
i recently got a THOMSON TG585 v7 from my isp, and i have serious problems in port forwarding with ‘uTorrent’. No matter what i try, i still get that the port is NOT forwarded. On the other hand, i port forwarded ‘emule’ and works fine. But no luck with the torrents… :-(
Does anybody know how to port forward ‘uTorrent’ on that thing?
thanks
February 5th, 2009 at 1:00 pm
Thank you Lee – you solved my problem too!
It was difficult to find this post, as I was looking first for the name of my provider, BeThere, with the query: port 80 bethere router. (I add this explicitly for fellow bethere users.)
February 5th, 2009 at 11:19 pm
pleas can some one help im trying to connect my 360 and ps3 and when i do the connection is really lagey and slow is there a way to make it better thank you
February 5th, 2009 at 11:52 pm
Hey lee i have problem portfoward the port i wanna open, even though i have set up the rule and assign to my computer , but the port are always still close. i got my router from my isp provider …… i’ve tried telnet and ur method, however i get
“failed to delete interface group from unknown sevice access list”
…can it possibly been modify by my isp provider , therefore i cant change it ?
February 6th, 2009 at 12:44 am
Andy, the amount of things that can factor into a slow connection are outside the scope of this original document I’m afraid. I’d investigate your connection from other devices, also, if they are connecting wirelessly, try changing the wireless channel.
Jim, whats the port number?
February 6th, 2009 at 10:00 pm
ok thanks ever so much lee mate
February 7th, 2009 at 12:59 pm
hi,
so to open a port you …
telnet to router…
typed in > ip config natloopback=enabled
typed in > saveall
then put in port you want to forward, and it will be opened.
February 21st, 2009 at 11:08 am
Hi Lee. I come with a totally new problem to this hell. In your adventures with TG585v7 has it ever happened to you for the wireless to stop working? Happened to me a couple of days ago: my windows xp laptop could no longer detect the home network; some times, for a brief moment it can see it and connects to it for a couple of minutes, but then disconnects and the network ssid is nowhere to be seen. Same happens on my eeepc which runs linux. I didn’t even touch the darn thing.
The wifi network seems just fine if I look in the web interface; the wifi LED on the router is also on. The logs say nothing about the wireless.
Any clues or suggestions?
Thanks.
February 22nd, 2009 at 7:58 pm
Never had an issue like yours Lucian. I’d investigate updating the firmware and ensuring that the antennas are pointing vertical. I assume that you don’t find the wireless if you move any nearer?
February 23rd, 2009 at 1:32 pm
Thanks for answering.
The antena is completely erect :)
Getting closer to the router has no effect.
Updating the firmware, might be a worthy try, but I think Tiscali (my sucky ISP) has taken some measures to prevent that.
If I ever come to a solution to this cr@p I’ll post it here, as well.
Have a nice day!
February 26th, 2009 at 2:09 pm
Hi,i’m having problem in TG585v7(O2 II Box).Can’t get GTA IV multiplayer working cuz Router/NAT setting is strict.
Tried fowarding ports, not working. Does anyone knows what values i have to change to get it OPEN? In CLI_guide_R74.pdf on page 534 are NAT settings, but dont know which are relevant. Dont want to walk blind through this – please help? It’s almost 2 days of my frackin life to get it done
thx
February 26th, 2009 at 4:37 pm
i’m having with TG585v7(O2 II Box).Can’t get GTA IV multiplayer working cuz Router/NAT setting is strict.
Tried fowarding ports, with static IP, no go.
Now I want to set NAT to open or at least moderate through telnet. Does anyone knows what values i have to change to get it OPEN? On CLI guide, from page 534 are NAT settings, but dont know which are relevant. I Dont want to walk blind through this – please help? I fighting with this for 2 days..
thx
February 27th, 2009 at 7:24 pm
tried the commands on telnet but it replies “command not allowed”. Is there another password to let me issue commands?
February 28th, 2009 at 6:51 pm
vangelis, did you create your own administrator account from the web interface? If not, its worth giving that a shot and try that new user.
Alex, I’m busy at the moment but I’ll look into your problem for you to see if there is anything I’m aware of.
March 2nd, 2009 at 11:08 am
With my username it says that I am Lan_admin. Do I need to be in a higher level to be able to perform this action?
March 2nd, 2009 at 12:02 pm
It only allows me to change my password or switch to another user. Is there a default password to enhance my privileges?
March 2nd, 2009 at 12:04 pm
thanks in advance,
i’ve use commands taken from another forum to setup my computer as DMZ,
tmpladd group=dmz timeout=0 type=nat outside_addr=0.0.0.1 inside_addr=192.168.1.64 mode=auto
tmpladd intf=Dynamic_IP timeout=0 type=napt outside_addr=0.0.0.1 inside_addr=192.168.1.64 mode=auto
saveall
But I couldn’t set tmpladd intf as Dynamic_IP so i set it from menu choices as O2_ADSL2plus
Problem persist, i’m still being disconnected to NAT/Router too strict
March 2nd, 2009 at 10:31 pm
Vangelis, to setup a new user the steps to go through are:
Toolbox – User Management – Add a New User
Make sure its an administrator. Is this router a Thomson TG585v7?
March 2nd, 2009 at 10:32 pm
Alex, does GTA support UPNP? If so, it may be worth turning this on on your router.
Game and application sharing -> Configure -> Use UPNP
March 4th, 2009 at 3:24 pm
Excellent tip.
I just needed it to forward FTP requests to one of my internal machines:
service system ifdelete name=FTP group=wan
saveall
Thanks
March 5th, 2009 at 8:29 pm
Good stuff, glad to be of service.
March 6th, 2009 at 10:00 am
yeah, I tried upnp on and off with ports fowarding, (I havent tried port fowarding through CLI though). MP in GTA allows me to join a match occasionaly (only when other users are NAT open, but every time someone with moderate or open router join in I get kicked out :(
So I want to set router NAT to open, i found this post, but im not sure, should I replace ppp with Dynamic_IP,or Static_IP rerad – my PC ip adress??
Here are what needs to be done in order to deactivate NAT on our speedtouch.
For example:
Public IP addess of our Router: 12.34.56.78
Public IP addresses availables for our company: 12.34.56.70 to 12.23.56.77
I will set the router address to 12.34.56.78 and our Linux server (Https, mail etc..) to 12.34.56.70 (mask 255.255.255.248 or /28)
- set Up the router like the usual way. Make sure it works.
- unplug DSL cable
Code:
- ppp ifdetach intf=Internet
- nat ifconfig intf=Internet translation=disabled
- ppp ifconfig intf=Internet unnumbered=enabled
- ip ipadd intf=LocalNetwork addr=12.34.56.78@28 addroute=enabled
- ppp ifattach intf=Internet
- saveall
- exit than reboot speedtouch.
On our Linux Server:
ifconfig eth2 12.34.56.70 netmask 255.255.255.248
route add default gw 12.34.56.78
Then, it works.
All Internet requests will be directly assigned to our public ip address 12.34.56.70 (for example extranet.mycompany.com), and it will directly go to our linux server.
regards,
Laurent Blin
I presume if you replace ppp with Dynamic_IP or Static_IP it should work on the BeBox as well (not really my territory this as i don’t use the Speedtouch, in my DG834N you just untick NAT)
I’ll see if i can get Browni to try it out.”
March 7th, 2009 at 1:02 pm
I have exactly the same problem as the other Alex, except my problem is from the Xbox side of things. I believe it has also caused me problems on COD4 on the PC as well.
I have strict NAT settings, and I’ve looked all over the place;
http://www.dontbethere.co.uk/showthread.php?t=9934
http://forums.thinkbroadband.com/showflat.php?Board=dslrouter&Number=3435849&fpart=4&vc=1
http://forums.thinkbroadband.com/showthreaded.php?Board=dslrouter&Number=3505848
http://forum.o2.co.uk/viewtopic.php?p=94940#94940
These are just some posts related around this issue. I think it is a firmware problem as I know of at least one other person with the same problem with the same firmware release.
Lee, do you think it is worth trying a firmware upgrade?? Apparently I can do this from the super user account, and I’m happy to try it… I once had this same problem with my old BT homehub, but they remotely update the firmware and a new update from BT fixed the issue which affected a particular firmware distribution.
March 8th, 2009 at 3:08 pm
I would certainly have a look for a firmware update. Before you do this, backup your configuration. Even if you don’t lose it in the process, it gives you a nice way of getting back to where you were.
March 9th, 2009 at 9:52 am
Thanks Lee, I would always save my config, it is pure common sense :D
I have an update… I have a friend who has been with O2 for a few weeks and he said he had the same problem as me. He actually spent time on the phone with them that I haven’t gotten around to doing yet, but I think I’m going to save myself the hassle and get a new router anyways…
Basically O2 told him that the problem wasn’t ‘that’ wide spread, and it is certainly not on their list of things to do anytime soon… if you have the TG585v7 and cannot correctly forward ports despite the GUI showing that it is setup correctly, may want to just get a new router. You won’t get help from O2 anytime soon.
March 9th, 2009 at 6:32 pm
Hi All,
Good to find this forum. I am going nuts with the issue I am having. I am trying to connect to the internet via a Cisco Router sitting behind the Thomson Router. I know that my Cisco Router settings are fine because I have been using this setup for the past year and a half with a netgear router.
The addresses are being resolved because I can see then. I cannot ping anything on the internet.
If I connect directly to the Thomson router it works fine so I know that the Router is not defective.
Can anyone suggest how to make this work?
I can assure that I am certified to quite high level in Cisco so I can configure the box properly.
Any help will be appreciated.
Thanks in advance.
Cheers
March 9th, 2009 at 11:15 pm
Stan, what is the output from a tracert (from Windows or traceroute from *nix) to say, one of googles IP address’s using the setup as you’d like it? So CISCO router and then Thomson.
Also, are you using NAT or do you have a public IP address assigned to the CISCO. Is it a PIX?
March 21st, 2009 at 7:59 pm
I cant seem to find the Toolbox option on the Thomson webpage. Help please, I cant create a new user.
March 22nd, 2009 at 7:38 pm
I asked my service provider in Malta (GO) and they told me:
Username:advanceduser
Password:advanced
It worked for me alright.
March 22nd, 2009 at 8:54 pm
Just tried that on my girlfriends router (she got one with a recent Tiscali install, these routers appear cheap). Didn’t work. I’ve no idea what username and password it uses. Tried all I can think of and can’t find one for it online. I want to be able to give it the once over, security wise but without access yet thats quite hard.
Thanks for the repost Nathan.
March 22nd, 2009 at 9:08 pm
all i can say to sum these routers up is: crap!
March 22nd, 2009 at 9:13 pm
I thought they were crap when I first came across them, a router shouldn’t need this much effort to get it to work, but when I found out that my girlfriend got it for something like £9 from the ISP, it explained everything.
March 28th, 2009 at 12:54 am
Hi All,
I have had a read through all the posts on here but am still struggeling with my BitTorrent downloads on this router.
The worst is that until I moved house it worked fine, but I cannot for the life of me remember how I set it up in the start. I have not changed ISP’s, or anything. I even reset to factory defaults and started fresh but no luck. Turned off both my laptop and the modem firewall, so it ain’t that.
Set up game and application sharing for BitTorrent (pre listed on the drop down) using ports 6880 – 6889 and then ran the check in BitTorrent to be sure it is forwarding but still nothing. argh!
March 28th, 2009 at 10:59 am
I had a look around online and it seems your ISP have been doing some spying on P2P traffic etc.
See these google results: http://tinyurl.com/c6ucwz
Which part of BitTorrent isn’t working, all of it?
Do you know of anyone else who is with the same ISP as you and working fine with BitTorrent? Also, have you tried other Torrent programs?
March 29th, 2009 at 6:08 pm
Log in as SuperUser / O2Br0ad64nd
March 29th, 2009 at 6:48 pm
Even on a Tiscali router?
March 29th, 2009 at 7:28 pm
ARRRRGH
All i want to do i forward ftp requests.!!!
tried;
service system ifdelete name=FTP group=wan
“failed to delete interface group from unknown service access list.”
Its got to a point now where i refuse to be beaten!!!
any ideas anyone?
March 29th, 2009 at 8:49 pm
The FTP requests, are they coming from inside your network or outside of your network?
I would recommend trying to use the web interface (chod as it may be) to try and setup the forward to a static IP address on your network and ensure that the internal device has a static IP address too.
Failing that, if it REALLY drives you mad, drop me an email at lee’at’leenukes.co.uk and if you want, give me access and I’ll get it sorted for you. Just tell me what the internal IP address of your FTP server is ;)
April 1st, 2009 at 11:41 am
in idiots terms could you describe how i could open a group of ports with this router, ive ran through some forums and heard about third party software that could do it for me, but im assuming that because im on this router its not gonna be as easy as i had hoped.
i found a answer on a forum to my specific problem
“Set your router to have UPnP (Universal Plug and Play) enabled if possible, then add these ports under the Firewall settings:
TCP 80 – 80
TCP 443 – 443
TCP 5223 – 5223
TCP 10070 – 10080
UDP 3478 – 3478
UDP 3479 – 3479
UDP 3658 – 3658
TCP 9293 – 9293
TCP 13505 – 13505
TCP 18800 – 18800
TCP 18805 – 18805
UDP 53 – 53
UDP 10000 – 10000
UDP 11000 – 11030
UDP 18805 – 18805″
if i download a app that could manage my ports would it be as simple as listing these and opening them?
April 2nd, 2009 at 10:34 am
I was tearing my hair out before I found this. Such an odd default setting…
Thanks for the post!
April 7th, 2009 at 10:56 pm
thanks a MILLION for this!!!!!!
all i needed was telnet and this
ip config natloopback=enabled
saveall
April 8th, 2009 at 9:33 pm
My pleasure. Now all I need to do is work out how I can get visitors to my site for things other then the Thomson Router post ;)
April 11th, 2009 at 8:49 pm
Hi mate, I’ve got a problem and I can’t seem to fix it. Keep in mind I’m not so tech-savvy, just a guy trying to fix his own problems.
Anyway, I’m trying to open port 59680, so I created a static IP address. All is well up till now; I configured the new static IP address (I used portforward.com as my guide).
Now I’m trying to log in to my web interface, but I can’t. I enter my IP address yet I get the page can not be found error. If I enter another address I had used before, it does work though, but it doesn’t really get me anywhere.
Picture:
Now I had done this procedure quite a number of times before, with a different router, but it was much simpler. I entered my IP address after configuring the static IP address, I’m taken to web interface, and I open my desired port.
With this Thomson TG585v7, I just can’t do this. Even when I get to that page I showed you, there is no option for me to open any ports.
When I had my Edimax BR6204WG, the last step was very simple, as seen over here:
http://www.portforward.com/english/routers/port_forwarding/Edimax/BR-6204WG/Utorrent.htm
For my Thomson, I just can’t finish this last step. Hell, in fact, I can’t even seem to find my own router listed down on portforward.com ( http://www.portforward.com/english/applications/port_forwarding/Utor/Utorindex.htm )!
Can you help me, in some way, please?
Thank you, much appreciated.
April 11th, 2009 at 8:51 pm
Sorry, forgot to link you to the picture: http://i728.photobucket.com/albums/ww283/xuerebx/thomson.jpg
April 12th, 2009 at 5:41 pm
Georges, you mentions that you created a static IP address. How did you do this and what was the Static IP address applied to?
What you’re trying to do sounds like you want to port forward 59680 to a device on your network. I’m not sure what you mean when you say you can’t log into your web interface, the image you posted seems to be logged in just fine. What happens when you click on Home for example which is next to where it says User on the top bar of your Thomson page?
April 24th, 2009 at 12:13 pm
Hi Nathan and everyone,
I am also in Malta, and I am with this hellish modem. The details for the “advanceduser” are not enough – you still cant telnet to the router – not enough privileges.
Guys – any other login details for the full admin account? I got mine from GO in MALTA.
Thanks a lot!
April 26th, 2009 at 10:43 am
Hi Petemalt
I am in New Zealand and I have one of these “hellish” wireless modem/routers from my ISP, Telecom NZ XTRA. I am making a couple of assumptions about your situation as follows:-
a) You have access to the web interface and can create a new “Administrator” capable userid or at least have the password of the default Administrator
b) When you say you can’t TELNET to the router, you are actually just not making a connection as opposed to having “not enough privileges”. That is when you issue the “telnet 192.168.1.254″ command from the C:\ cmd prompt, you come right back to the C:\ prompt instead of connecting to the TG585v7.
My router had the Telnet service disabled and I used the following procedure to gain this access courtesy of Joe somewhat earlier in this Blog. I have modified it slightly to correct the section name and the address range that Joe used, so you might have to check your own configuration to see that this fits.
# # # # # # Start of Quote # # # # # #
# Joe Says: October 1st, 2008 at 10:36 pm
Hi, to enable telnet….
under web configuration on thomson gateway
1: goto the configuration page.
2: save the configuration to your local drive.
3: backup configuration now
4: open user.ini in notepad
5: locate section [servmgr.ini]
6: add a line: ipadd name=TELNET ip=x.x.x.x where x.x.x.x is ip allowed to telnet in to router 192.168.1.[1-254] ( this will allow all lan to access )
7: add a line: modify name=TELNET state=enabled : if not already there.
8: add a line: mapadd name=TELNET port=telnet : if not already there.
9: add a line: ifadd name=TELNET group=lan and/or ifadd name=TELNET group=wan to allow either lan or wan interface to access.
10: save the user.ini file
11: upload the saved file to the router and apply.
12: telnet should now be enabled.
Hope this helps.
Joe.
# # # # # # End of Quote # # # # # #
As Joe said, I hope this helps
Tony
April 28th, 2009 at 2:55 pm
Hi all,
Maybe someone can help me. I got this Thomson TG585 V7. I restored the factory settings by pressing the reset button. When the router was restarted, i could no longer connect to it via web browser. When i connect to 192.168.1.254 a username and password is being asked. I already tried the default:
User: Administrator
Pass: (router serial number) also (blank)
but to no avail.
I did not configure any username or password before. But when i restored to factory settings, i am now being asked for one.
Need help. Thanks in advance.
April 29th, 2009 at 10:34 pm
ASG, the default username: Administrator | Password: Administrator
April 30th, 2009 at 5:56 pm
Hi Andrew,
I just tried your suggestion but still no dice.
Any other suggestions.
Thanks.
May 1st, 2009 at 4:34 pm
Login for the O2 version of the TG525v7 are as follows (case sensitive):
U: Administrator P: (blank)
U: SuperUser: P: O2Br0ad64nd (copy/paste this to ensure you get the correct letters and numbers!)
May 5th, 2009 at 6:27 am
I’m wondering if you could help me please Lee
I have the Thomson Gateway TG585 v7
I want to change my NAT settings from “Strict” to “Open” for my XBox360, which is connected to my router through the wireless connection.
I have also enable the “UPnP”.
I got told to fix my IP address in the Xbox360 to “Open” up the NAT settings. This has also not worked.
May 14th, 2009 at 8:44 am
Thanks, Lee – saved me a lot of hair-pulling with that telnet/loopback tip
May 15th, 2009 at 7:52 pm
Hiya lee,Don’t know if you can help me with this but it’s worth a try. My partner is trying to play grid online on the playstation3 but keeps being cut off we have got the Thomson Gateway TG585 v7 router and when we ring the customer careline we were told that 2 ports need opening the Tcp port and the Udp port but we can’t find a number in the uk for Thomson.But the wierd thing is that at about 11 o’clock at night he is able ton play online so i am thinking that it can’t be the ports otherwise it wouldn’t work at all.
Don’t know if you can help but any advice would be great.
May 15th, 2009 at 10:09 pm
Hello Leanne,
You’re correct, the likely hood that all of a sudden at night he is able to play online wouldn’t make sense if the ports were the problem. To test this theory you could put the PS3 into a DMZ (Demilitarised Zone). Now, a DMZ essentially puts internal devices outside of the protection of your router so I wouldn’t recommend leaving it like this but it should at least show if its the ports as ports shouldn’t matter to the PS3 if its in the DMZ.
This is known in the world of Thomson as “Assign a public IP address to a network device”
You should be able to get to your router on this link which will take you straight to it, providing that your router is on its default IP address still:
http://192.168.1.254/cgi/b/publicip/cfg/?be=0&l0=3&l1=0&tid=ASSIGN_PUBL_ADDR
You may or may not be able to do that with your internet connection. Let me know and I’ll try to help more.
May 16th, 2009 at 1:02 pm
Hi All, we have just got the TG585 router, all has gone well, this is our set-up : Hardwired – Mac & PS3 / wireless – 2 x xbox’s 3 x Laptops, both xbox’s have open NAT (weyhey!) & laptops no probs but the PS3 continouosly downloads game settings and cannot connect to friends on Tiger woods. I have read all of the posts on this page and it looks like telnet may be an option, the problem i have is that I am in Hull ( the only city with its own Telephone exchange! which means only 1 internet supplier – KAROO. If i go to do the telnet option i’m worried it may cause further probs because we have set DNS & IP Addresses, So basically scared incase i do something and can’t put it back if it don’t work!
Please help this women in a house of males who are looking to me for answers!
Thnx
Leese.
May 20th, 2009 at 1:43 am
Hi Lee I was given the Thomson TG585 v7 by my isp and needless to say found it to be a nightmare to configure. I have tried to access the router using telnet but encountered the same problem as steven in september. That is to say port 23 is not open, only 80 and 1723 (used nmap as you advised) and unable to connect to these ports though it did respond as you suggest it might. I have reset the router to factory defaults, which are as it was when it was delivered. there is no option to save or backup settings, though this maybe that I am working off line, so i can’t set it for telnet as tony and joe suggest. I am begining to think the isp is deliberatly preventing me from configuring this router with a preset firmware, do you think it is possible?
May 20th, 2009 at 8:39 am
Hello Padjur,
It is possible that the router has been locked down but I would have expected a restore to factory defaults to have enabled you to connect to it, at least using a web-browser. What access to it do you have? None at all?
May 21st, 2009 at 6:20 pm
Hi Lee,
Any news on a solution for my problem?
Leese.
May 21st, 2009 at 9:09 pm
Hello Leese,
Sorry, appear to have missed your post. I’ve had a look around online and there are some people mentioning that the problem is DNS related regarding Playstation 3’s and the Thomson routers. Which is odd, but as I’ve seen quite a few people mention problems with Playstation 3’s and Thomson routers it might be true.
Anywho, here is something some mentioned here: http://community.plus.net/forum/index.php/topic,69299.0.html/
The Settings you require for Karoo should be already set in the web interface for your router, when your ISP sends it its IP information the above should be in there too, DNS etc.
However, there are a load of details for karoo here: http://www.karoo-user-group.co.uk/karoo_services/
Let me know if you need any more specific assistance and I’ll try and step through it for you.
Lee
May 29th, 2009 at 8:18 am
Hi there, sorry if this question has nothing to do with Port Forwarding but I’m using a Thomson TG585 router as well.
Just wonder does it has MAC Address Filtering function? I just can’t find it anywhere on its UI.
Also, do you hide your SSID? I always do that with all my other routers (e.g. D-Link) but with this Thomson, it seems like much more troublesome.
I’m using a MacBook Pro and I’ve got all the login details added to the system so it normally would just search for the hiden SSID and connect to the network without problem. With the Thomson, it seems like it could see it a initially able to connect to it but within secs the connection dropped.
Any ideas? THanks!
May 29th, 2009 at 12:59 pm
To Disable SSID Broadcasts:
Procedure
To disable SSID broadcast, proceed as follows:
1 Open the Thomson Gateway Web Interface.
2 Under Home Network, click Wireless.
3 The Wireless Access Point page appears.
4 In the Navigation Bar, click Configure.
5 Under Security, clear the Broadcast Network Name check box.
To do what you want regarding MAC addresses you need to enable the Access Control mode.
Please see the manual: http://www.pipex.co.uk/downloads/TG576-v7_SetupUserGuide_en.pdf
See page 45 of the PDF also 39 of the actual page numbers.
June 4th, 2009 at 12:50 am
Cool!
June 4th, 2009 at 9:15 pm
Hi lee
i have tried
service system ifdelete name=HTTPs group=wan
but i get error
“Failed to delete interface group from unknown service access list”
Im trying to open the 443 port for my windows home server
Thanks for your time!
James
June 4th, 2009 at 9:46 pm
it said it didnt work, but i just restarted everything and its all working … random :)
June 4th, 2009 at 10:17 pm
well as long as it worked :)
June 8th, 2009 at 10:46 pm
Hi Lee,
I dont often take the time out to leave thanks for the info I find on net but this post has saved my hours of head scratching.
Thanks you made my day
June 8th, 2009 at 11:09 pm
Thanks for taking the time Liam, glad we all managed to help.
June 18th, 2009 at 4:03 pm
Whenever i try to access my website i only come to my router conf page, can someone help me?
I’ve tried the natlooback=enabled thing and it didn’t do anything.
I have the Thomson TG585v7 router.
June 18th, 2009 at 7:12 pm
Hello Nippon,
Are you trying to access your site on port 80 or port 443? Basically http or https?
Also, did you get any errors when running the loopback command?
June 20th, 2009 at 4:43 pm
hi, my friend has this router too and he is trying to forward ports for both udp and tcp, can some please let me know the steps he needs to take as i have just read this thread and i cannot make head nor tail of it. Told my friend to get a linksys router and i’d configure it for him :0) Not sure on the port number but if someone can give me some generic instructions that will be awesome
Thanks in advance,
Sandie
June 21st, 2009 at 4:34 pm
Hi Sandie, welcome to the Thomson Support List :)
Here is a guide from portforward.com for the Thomson 585. This is very similar to the version 7 Thomson 585, this should help, if not, I can give you a step by step guide then.
http://www.portforward.com/english/routers/port_forwarding/Thomson-Alcatel/SpeedTouch585/Http_File_Server-HFS.htm
June 23rd, 2009 at 11:27 am
Lee, i’m trying on port 80, i have opened the ports, fixed telnet, ran the natloopback command and it’s still not working. :<
June 23rd, 2009 at 2:34 pm
And you’ve forwarded the port through the router to your server too?
Can you access the webpage by pointing directly at the web server? If no, then its nothing to do with your router.
Can you connect to your webserver from outside your network? If yes then it could be the natloopback isn’t working for some reasson.
Does the command report any error when ran?
June 28th, 2009 at 1:15 pm
Hi there, I recently acquired the Thomson TG585v7 modem and am having a bit of difficulty playing warcraft ii on battle.net (yes its super old…). I have had no problems with it with my previous router, but now i just seem to lag HEAPS in game – i can still join and play (technically) but the lag is unbearable. Ive opened the ports according to portforward.com but this has made no difference. Im wondering if there is something ‘different’ about this modem that may be giving me grief. any help would be greatly appreciated, cheers.
June 28th, 2009 at 1:16 pm
my internet and everything else work fine, and it appears that my utorrent is also working fine with its port forwarded so it may not be a port forwarding issue but rather something else to do with the modem…
July 17th, 2009 at 3:40 pm
i have problem!I tried Port Forwarding for FIFA09 for PS3..i did it well and now it is working but,when i finish the job my modem start asking me for username and password..before i tried the port forwarding modem does not ask me for any password or username!!!what can i do??
July 17th, 2009 at 6:05 pm
I suspect you created a new user when going through the port forwarding? If not, I don’t see why just adding the port forward will now start asking you for a password.
Who is your router provided by? The most recent router I had to get into the username was administrator and the password was the serial number on the bottom of the router.
July 17th, 2009 at 8:31 pm
if i created a new user how can i fix it??
I am from Cyprus and my provided is CYTA.I tried many differents usernames and passwords but in each time the window with the password apears again blank!I tried admin/admin,blank/blank,admin/blank and many others but nothing!
any ideas??please help me!I don’t know what u have ti do!
(btw Fifa09,is working fine!!)
July 17th, 2009 at 11:22 pm
What do you mean IF you created a new user? It would have been fairly obvious, youd have had to choose a username and password.
I don’t know what you’ve done personally, why do you need to access the router again, it sounds like you’ve achieved what you wanted for now.
July 18th, 2009 at 9:51 am
yes i have achieved what i wanted,but when i access my router i can check if anyone connects to my router!!If i reset the router,maybe then this will solve the problem??
July 18th, 2009 at 12:11 pm
It will put it back to factory defaults. I don’t personally know whats happened, its odd that it never asked you for a password before but now it is. If you reset the router you will need to have your broadband username and password.
July 18th, 2009 at 12:27 pm
ok i will try!Thanks a lot!
July 18th, 2009 at 5:00 pm
Sorry I couldn’t help any further.
July 18th, 2009 at 11:53 pm
The information here is fantastic – thanks very much!
My ISP is recomending this router and I’m now quite wary of it.
So, given that many contributors here dislike it, does anyone have a view of a better alternative perhaps? My primary interests are:
- ADSL 2+
- Annex M
- multi-NAT (to help manage a block of static IP addresses although some networked PCs will remain on private IP addresses yet must remain accessible to other networked PCs which access the Internet via the block of public IP addresses)
- DMZ.
The wireless capability isn’t vital since I already have a wireless network independent of my current gateway.
The network itself is a consumer network of approx 10 PCs, some of which are servers.
Thanks for any pointers you might have.
Kevin
July 19th, 2009 at 4:56 pm
I guess the first question I’d have is price range Kevin. There are always good things to be said about Draytek routers, but they can be a pain in their own way. They are however much more then this Thomson router.
July 20th, 2009 at 3:37 am
Just wanted to let everyone know, if you are in Mexico, the username is TELMEX and the password is the wepkey that was provided with the modem. the wepkey is printed on the box AND the bottom of the modem.
July 20th, 2009 at 8:46 am
As this is for a consumer network I’m a bit financially constrained. But there’s no point buying one that won’t do the job (or which is too complex for me to get it to do the job). I’m hoping I can get one for under £100. The Thomson router above is offered by my ISP at approx £35.
Thanks
Kevin
July 20th, 2009 at 10:19 am
Does it meet all of your requirements? I’ve not personally done what you are trying to do with this particular router, or any in fact. I think for all its faults, given the cost implications, it may be worth just going with this router. Maybe someone else can confirm if it does do what you need?
July 20th, 2009 at 7:49 pm
I’ve only got one remaining query about the spec. Otherwise, as far as I can tell it does what I need functionally, but by the look of it, it will be hard work to configure it to do so. I’d certainly much prefer a web interface to configure multi-NAT in particular. So if there’s a router that has similar capabilities but is more friendly to a consumer than a dedicated networking technologist, I confess I’d be more interested in it.
I can find web sites that compare router specs, but could not find any with uptodate comparative reviews. (I found this blog while looking though!). Do you know of any?
Similarly if any specific routers come to mind, I’d be interested to hear. Otherwise, I probably have to go with this one.
Which would bring me to the last remaining spec query on this router – maybe you know the answer …
I currently have a working LAN comprising servers and deskptop PCs behind a NAT (Win XP ICS). I’ve bought a block of static IP addresses for use on some servers and on some client devices that I want to be able to control from across the Internet for example. While these PCs will appear to be public, some of the LAN pcs will remain private; on LAN IP addresses.
I’m not clear though whether this router requires me to give each of the newly public PCs the actual public IP addresses (in which case they will still be visible to the PCs that remain private but the private PCs would become invisible to the newly public PCs by virtue of being on very different IP subnets) or whether all the LAN PCs (both public and private) retain LAN IP addresses and the router translates requests for public IP addresses into the appropriate private IP addresses for the public-facing PCs.
Rendering the private PCs invisible to the public ones would mean this router is no use to me (unless there’s a simple workround).
The only multi-NAT configuration details I’ve managed to find online are for a DrayTec which uses LAN IP addresses on all LAN PCs (both public and private) ands the router holds a cross reference table from public IP addresses to private ones. I presume that’d solve my invisibility worry but haven’t yet discovered how the Thomson works.
Through this blog I’ve found the CLI instruction manual (how bizarre I can’t find it on the Thomson web site!) but have yet to study the multi-NAT commands to see if I can tell what method the router is using. Do you happen to know immediately or do I need to put some time aside for study?
Meanwhile thanks very much for your help. If I end up with this router then this blog is the only way I can see that I’ll ever get it to work!
Kevin
July 21st, 2009 at 4:10 pm
Whenever I’ve assigned devices on the network with IP addresses with other routers, I’ve normally used two network cards, one with a private IP address plugged into a switch and the other with a public address plugged into the router.
The router I had access to to go through options with is now not used, the company moved premises and now have a BT Voyager router so I’m a little useless unless its something I’ve done personally before, I also don’t know of any other router which can do that, the ZyXel routers are ones I’ve used in the past.
Sorry I’m not much more help, with regards to the CLI instruction manual, I had the same problem, I think that one I link to is hosted on a foreign Thomson website.
July 21st, 2009 at 6:01 pm
Thanks for contemplating this. I’ll dive into that manual. I currently have a ZyXel modem and that’s served me fairly well so maybe I’ll see what I can learn about their routers too.
Many thanks
Kevin
July 25th, 2009 at 10:10 pm
I am trying to put my PS3 in the DMZ because portforwarding and creating a static IP address haven’t worked for Tiger Woods. I have been trying for about 2 days!
I can’t seem to add a public IP address to the PS3. Is that because I have assigned it as an internal static ISP. Should I go back to DHCP and then try and add it?
Can someone explain why having my PS3 in the DMZ is such bad news? I am not putting anything on there other than games!
Thanks in advance!
July 27th, 2009 at 7:26 pm
When I got this router from my ISP, the Wifi password was printed on a label on the base. I have looked all through the configuration options but cannot find how to change the password (which has become insecure). Any suggestions?
July 27th, 2009 at 10:32 pm
I have now found the solution to my previous question. Please cancel it.
August 3rd, 2009 at 12:08 pm
Firstly many thanks… helped me no end with the loopback and telnet. I note though that the IP address range for the default IP was already configured (for telnet access), but as I changed the local IP of the router….
My problem now is this: About once a day the unit drops the hard wired connections (including my NAS drive, running apache). I cannot ping the device, restart (the NAS drive) and the same, the only fix is to restart the router.
I see in the logs I have the following message every 5 minutes or so:
SNTP Unable to contact server
Not sure if this is realted.. Any ideas…?
August 3rd, 2009 at 4:35 pm
There is a new firmware today (for Be), but I cannot get it on, with it croaking halfway through….
http://beusergroup.co.uk/
August 3rd, 2009 at 4:43 pm
I have seen problems similar to what you are mentioning. The errors I saw previous though were just that it had restarted. The router was basically power cycling itself every now and then, sometimes stopping. With regards to SNTP I’d check your time server settings, I just noticed on this Be Router (the one that started this whole thread) that when I reset it to factory defaults the default time server was an O2 server. I have my own internal one so I set that to it. I’d say either the Time Server isn’t configured correctly, or due to your router hanging/stopping working that it cannot update its time/date. These are both equally as probably, but I doubt its the reason its hanging.
With regards to your firmware query, I’ve not tried any new firmware on the router yet, it is now decommissioned and I just tried to set it up on another Be line but it didn’t work. I may try the other firmware tomorrow.
August 4th, 2009 at 5:00 am
Zac, you saved my day! TELMEX! It was easy!!!
August 7th, 2009 at 5:40 pm
yeahh thanks zac you also saved my day :D
August 10th, 2009 at 11:51 pm
Hey Lee, I have to say what your doing is amazing.
This router came with the halls of residence I’m living in, and I’m trying to open up ports to run my Private Server for World of Warcraft. I’ve forwarded the ports, assigned the game to “home” but when I checked the ports on Canyouseeme.org, it says the ports cannot be seen.
I run Vista, so after reading your comments here I assumed I needed to get this telnet thing to do something to the router. Problem is, I have absolutely no idea what telnet is, where to download it, what to do with it or how to use it.
If I bought a different router could I just plug it in? Or am I stuck with the Thompson =(
August 11th, 2009 at 12:09 am
Hello Samuel,
Many thanks for stopping by and your kind words. I must say if I knew this blog post was going to prove so popular I’d have thought more about how to manage it, at least people keep getting help with it.
See here for a short post on how to install telnet in Vista: http://www.leenukes.co.uk/?p=269
You have to be aware that although you may have the ports open on your router, unless you have the ports open on the firewall on your PC called Home it won’t work. As well as the ports being open, you will need to have the service running, otherwise it will get as far as your PC and not know what to do as nothing is “listening” on that port.
One way to test if the service is running is to use the telnet command from your PC to try to connect to the port it runs on. As you’re just testing if the service is listening and its the local PC just do the following and that should be enough to prove or disprove:
Open up CMD
type: telnet 127.0.0.1 {PORT NUMBER}
Where {PORT NUMBER} is put in the number that relates to the service you want to test, so if it was a webserver you were testing, you would put in port 80 for example, so the command would be: telnet 127.0.0.1 80
This should do 1 of two things, normally if something is running and listening on the port you enter, the CMD screen will go all black with a flashing cursor. That tells it its initiated a connection and its waiting for instructions. If it just sits there and eventually times out, then the service isn’t running. If that is the case then you need to at least start that.
Once you can telnet locally to the service you will need to make sure that port is forwarded through your firewall, so be it Windows firewall or whatever, there are lots of guides out there on how to open the ports.
Only then will the port being forwarded from the router work.
August 13th, 2009 at 8:57 pm
Hi Lee,
This is something really great you´re doing here… Though you probably didn´t expect to end up helping that many people… :)
I recently received a TG585v7 router and i was trying to get it to work on my place.
It is locked to Vodafone Portugal and has no firmware upgrade on the web interface. I do manage to log in as administrator and change the password or create another user with admin rights.
However, if i try to use the Thomson firmware upgrade software, it detects the router, asks for username and password and then says it was not possible to access the device. i´m guessing they put a roadblock somewhere. i was browsing the telnet menu to see if i could do the firmware upgrade through telnet but didn´t find anything that looked like it… is it possible to upgrade firmware through telnet?
August 14th, 2009 at 8:14 am
Thanks for the great info there, and the guide on how to install it. But I’m not sure where to get it from, was the main thing. I found a lot of confusing files on various pages all called telnet something or rather, and I’m not sure which one to download. Do you have a specific link or website from which I should download it?
Thanks
August 14th, 2009 at 10:59 pm
Sam, you don’t get it from anywhere, its a part of Windows that is just not installed by default. If you follow the guide I linked to above it will get it installed for you.
When you go into program manager from Control Panel it tells Windows to install it, it may ask for your Vista disk but I don’t think it will.
Basically your computer already has it, you just need to ask for it to install it, which is what the guide does. Follow it through step by step, it should be easy enough.
August 14th, 2009 at 11:03 pm
Hello Lima,
You are correct, I never expected to have started this buy I’m happy to help, thats my day job too :)
I don’t know if you can upgrade the firmware via telnet, a lot of times you can via tftp, I’ve got the router at work and seen as I tried it on our Be line which is the type of line it came from originally and didn’t work, I’ll look at getting it upgraded. It could be that the permissions of the user you created need to be modified but can’t be via the web interface.
I’ll look into it, but it will be sometime next week now I’m afraid.
August 15th, 2009 at 6:18 am
Oh I see. Thanks Lee. For those of us who don’t know the first thing about routers/ports and whatnot you’ve been a really big help. I found telnet and switched it on, and now I shall see if my private server works now =D
Keep up the hard work!
August 15th, 2009 at 6:27 am
I tested to see whether it was listening or not by using the command in CMD, and it went blank which meant it’s listening like you said. But when I check the ports in ‘canyouseeme.org’ it still says it can’t see my activity on those ports. I even turned off my firewall to see if it would work and unfortunately it doesn’t. What else could be blocking my ports?
August 15th, 2009 at 11:02 am
Do you have a static IP address applied to the machine running the service or is it obtained via DHCP?
At this point I would recommend setting a static IP address on the machine running the service you’re trying to connect to, then when you goto Applications and Game Sharing (stupid name for it) setup your own application so you can define the ports, it could be that you’re using a pre-set one and I’ve found sometimes they are crappy and not setup right. As well as this, now you have a static IP address you can set a userdefined address as opposed to applying it to a machine name. Then you at least know its going to the correct place.
One other test is, if you have another PC on your network you can use telnet from that machine to see if you can connect to the correct port on the machine running the service. If that works then the problem is likely to lie with the router, if it doesn’t work then you’ve still got some firewall or something blocking it on the machine running the service.
Its easy to troubleshoot, just difficult to step through in words. Hopefully you understand how it all hangs together though.
August 16th, 2009 at 12:54 pm
Hi Lee,
Somebody mentioned back in December ‘08 about how to configure the TG585v7 in ‘Bridge Mode’ and no one seemed to have responded here. I have the Be Ulimited flavour of the device, and would like to use a Cisco Pix as my firewall, rather than the Thomson itself, and then use my NetGear as a wireless acces point off the Pix.
Any ideas on where I can get started?
Cheers,
Barny.
August 16th, 2009 at 3:53 pm
I’ll have a look when I get to work tomorrow Barny, I’ve got a router there which can be wiped etc so I’ll clear some desk space and give it a shot at getting it setup.
If I can work it out I’ll post it here. Could you not just put the PIX into a DMZ though?
August 16th, 2009 at 4:41 pm
Hi Lee,
I’ve gone for a /29 with my Be connection, and would like to use static NATs for my devices that may sit off the Pix (server) or the wireless access point (Desktop, iPhone, Laptop, etc, etc) – when using a DMZ, are all the other addresses available for use by the Pix in this way?
I can configure a multitude of firewall/vpn technologies, but this foxes me slightly, which is annoying! :)
Cheers,
Barny.
August 17th, 2009 at 1:57 pm
Hi Lee,
Another chap I work with gave me this link, as he’s running an ASA behind his BeBox, and then a WAP behind that:
https://avatar.bethere.co.uk/forum/viewtopic.php?t=19220
Cheers,
Barny.
August 17th, 2009 at 2:31 pm
You need to login to that site I think, thats one thing I hate about Be, there insistence that its members only support. Frustrating.
August 17th, 2009 at 4:34 pm
Yep, you do but it links to the following that should be available to everyone…
http://www.beusergroup.co.uk/technotes/index.php/Petes_Bridge_Template
and
http://www.beusergroup.co.uk/technotes/index.php/Dd-wrt
So I’ll give it a stab!
Cheers,
Barny.
August 17th, 2009 at 7:08 pm
Let me know how you get on. Didn’t get a chance to even take the router out of the box at work today, was setting up our new server so had to transfer a few virtual machines and setup vmware. Not hard, just took time.
September 4th, 2009 at 3:35 am
Just wanted to say thanks to Zac for taking the time to post the details on Mexico — why Telmex sees the need to customize the default username and password is beyond me. Thanks!
September 17th, 2009 at 4:29 pm
Hey guys, Wow, all of ya, so smart, makes me feel like a fool, Basicly my issue is…
Buddy and I have started playing Asherons Call again, now he lives in Cyprus and is with Cytanet using a Thomson TG 585 v7, we forwarded the ports etc, however when he trys to log into Asherons call, he gets cannot connect to server (gets to update page and BOOM disconnected, cannot connect to server) :( anyone have any ideas, (if you get him online with asherons call, he’s offering up $100 to anyone who does it, I can be emailed at wgstrain@hotmail.co.uk
September 23rd, 2009 at 4:36 pm
Well ive went through all this and im piecing together what I can but boy is this Thomson router a bit of a headache! Ive got one from Be* the other day my first taste of ADSL and its not an easy experience to say the least :P
Amazing resource btw Lee.
Ive setup the FTP server via the web gui of the router to my DLINK NAS and I can login with FTP on port 21 via the local IP and list the directories and files on the FTP server. When I try via the static IP I get logged in successfully but it fails on the FTP command LIST with a TCP PORT randomly being quoted for eg:
[23/09/2009 16:28:15] 230 OK. Current restricted directory is /
STATUS:> [23/09/2009 16:28:15] Login successful.
COMMAND:> [23/09/2009 16:28:15] PWD
[23/09/2009 16:28:15] 257 “/” is your current location
STATUS:> [23/09/2009 16:28:15] Home directory: /
STATUS:> [23/09/2009 16:28:15] This site supports features.
STATUS:> [23/09/2009 16:28:15] This site supports SIZE.
STATUS:> [23/09/2009 16:28:15] This site can resume broken downloads.
COMMAND:> [23/09/2009 16:28:15] REST 0
[23/09/2009 16:28:15] 350 Restarting at 0
COMMAND:> [23/09/2009 16:28:15] PORT 192,168,1,64,62,40
[23/09/2009 16:28:15] 200 PORT command successful
COMMAND:> [23/09/2009 16:28:15] LIST
[23/09/2009 16:28:15] 425 Could not open data connection to port 50291: Connection refused
ERROR:> [23/09/2009 16:28:15] Server can’t open data connection.
ERROR:> [23/09/2009 16:30:15] Control connection closed.
The connection port changes each time I try to login. I assume this is based on the fact that it is catering for if multiple users connected at once.
I just dunno how I can go about getting the Thomson to allow access to these random ports (which I dunno how to suss the range out on highest ive seen is 50291 and lowest 49930.
The amount of time ive spent trying to get this to work I feel like crying lol. Anyone with any help would be greatly appreciated. My old DLINK N-Series router for Cable was alot easier :(
September 24th, 2009 at 1:51 pm
Well still no joy. Ive now noticed the highest port its gone up to now is 61025 so I have no idea how I can sort this range to work :(
September 25th, 2009 at 12:00 am
Hi Jimbob, I would recommend reading this: http://slacksite.com/other/ftp.html its essentially explaining the situation you’re running into. From a port opening point of view, its a PITA, but I’d still recommend reading it so you have a better idea of what is going on. But I agree.
September 30th, 2009 at 8:39 pm
[...] first post in here so be gentle has anyone got one of these routers and had any bother with them LeeNukes Blog Archive Thomson TG585v7 Hell regards [...]
October 8th, 2009 at 8:01 pm
How to port forward the Thomson TG585 v7
In your browser enter 192.168.1.254
go to toolbox on the Thomson menu
click on game and application sharing
click on Create a new game or application
Any name will do eg port fwd 55550
enter the port (or port rang) you want to forward
choose tcp protocol
repeat for UDP protocol
Leave the other boxes empty!
click add
then click apply
click assign game or application to a local network device
select the device in pulldown menu, by default probably mac code of lan card on pc.
click add
Finished
October 16th, 2009 at 11:15 pm
Efpom, have you just missed the entire point of this thread?
October 16th, 2009 at 11:16 pm
as far as I can gather. This router is diabolical, and port forwarding simply DOES NOT WORK PROPERLY!! ARGGG!
November 2nd, 2009 at 7:33 am
This router is really a pain in the a$$. I’m trying to figure and fix this port forwarding issue for almost a week now and still no luck at all. For some reason I can’t host a multiplayer match in Gears of War for PC due to firewall security reason which is probably pointed to blocked ports. I had followed already the procedure at portforward.com yet no success. In addition to that i have checked the ports that uses this game and its OPEN..Please HELP me… :-(
November 2nd, 2009 at 11:36 am
Fruits, once you open the port, is it then being forwarded to the PC that is running Gears of War? If so, it could be a firewall on that PC blocking the connection.
November 2nd, 2009 at 2:36 pm
lee,
i’ve just got one of these buggers from freedom 2 surf and want to use it as bridge/modem only to my wireless n router.
i’m a newbie where networkings concerned. how do i go about setting the bridge mode in simple terms doh!
thank you
steve
November 2nd, 2009 at 9:45 pm
OK, you mention bridge and modem. I may be wrong but I thought they were two different things. For example I have a wireless bridge downstairs which provides network to my non-wireless server and other non-wireless devices downstairs.
If you just want to use it as a modem, then a cable out of any of the network ports plugged into your wireless routers input port should be fine. It needs to be a cable router though ideally. You might get away with plugging it into one of the network ports of an ADSL router but I’m not a fan of this method.
Make sure you only have DHCP turned on one of your devices, either the Thomson TG585v7 or your wireless router. If I’ve missunderstood, let me know and I’ll try to work it out. Also knowing what other hardware is involved, like the wireless router will help.
Good luck, thanks for stopping by.
November 5th, 2009 at 7:01 am
Yup,
It’s also mentioned at portforward.com, i’ve tried disabling my Antivirus firewall too and still got the same FAIL message in game. :(
November 5th, 2009 at 1:23 pm
Are you forwarding the game or a particular port? You could always try putting your PC in a DMZ temporarily to see if that helps. This will essentially open up all the ports that aren’t already redirected and will be sent to your PC. If it then works, then you know it is likely to do with the router. If it doesn’t it could be your PC, or the game itself amongst other things.
November 7th, 2009 at 1:27 am
Hi lee, me and my housemate both have PS3s and are having a problem with the 585v7. I think this question has been covered earlier, see Leanne Robinson, May 15th 2009, but i am having further problems with the solution you posted. We both cant play CoD4 at the same time online and i want to DMZ my ps3 to see if that works. I followed the link to my routers page about assigning a public I.P address, but where it says Internet service/Device there is nothing there. Do i have to change some settings in my PS3/router so that devices show, so i can DMZ my PS3?
Thankyou in advance
November 7th, 2009 at 12:47 pm
lee, can’t find that DMZ thing in this router. even in the manual i can’t find it.
November 7th, 2009 at 1:01 pm
Fruits, with regards to DMZ its not actually called a DMZ on these routers so sorry about that. Damn you Thomson!! Its the same thing though.
To put a device in the DMZ follow these steps:
From the main page click on Home Network
From the left Click on Devices
At the bottom it should say “Pick a Task…”
Click on “Assign the public IP address of a connection to a device”
It should now list the internet connect and under device say “Not Assigned” Click on Edit
In the drop down list you should now have the list of devices on your network
Lee R, I just tried the above on my girlfriends router and all the devices are listed. I’m not sure why your PS3 isn’t listed though. Did you do the exact steps above? Is the PS3 listed on the Home Network screen at all?
November 8th, 2009 at 2:51 am
I have followed the exact steps, my PS3, mates PS3 and peoples laptops/computers are shown in that section. But when i go to the assigning an i.p/DMZ page it doesnt even show my internet connection there. Just gives the message ‘no compatible connection found’
November 8th, 2009 at 10:19 am
Well thats very weird. Do you know the settings of the router? Might be worth wiping and starting again. The steps I took above are for an ADSL router. I suspect yours will be the same though. Paste the URL you end up on when you get to the “No compatible Connection Found” screen and I’ll see if I can replicate it.
Ta
November 9th, 2009 at 2:43 pm
http://192.168.1.254/cgi/b/publicip/cfg/?be=0&l0=3&l1=0&tid=ASSIGN_PUBL_ADDR
This is the final screen i get. I tried to do a port forward last night for one of the playstations using the ports that CoD uses. It worked until this morning and were back to square one, the Bebox seems to have wiped my port settings overnight. Hopefully CoD6 tonight might not have these problems, but i seriously hate this router.
November 9th, 2009 at 5:38 pm
The next time I’m at my gfs house I’ll check out the URL from where I was, there might be a way around this. If the router lost the settings for no apparent reason for the port forward though it might be worth resetting to factory defaults, setting up again from scratch, then take a backup of the config (just incase it happens again.) We have an older Thomson at work, at 585v5 and that seems to be on its way out as its often forgetting the port forwards. I had it once create thousands of ports when creating the port forward, see here:
I had to cancel it.
November 16th, 2009 at 9:16 am
Hi Lee
I seem to be have the exact same problem as lee R. My ps3 shows up on the home network but i’m unable to assain a public ip address to it. On the options it comes up with my laptop and the pc but the ps3 is not listed.
please help
November 16th, 2009 at 1:23 pm
I don’t have a PS3 I’m afraid so I’m unable to test this particular set of conditions. Does the PS3 receive an IP address using DHCP or is it set with a static IP address? Is the configuration of the PS3 any different to the configuration of the PC and the laptop?
There is this thread online: http://community.plus.net/forum/index.php/topic,70595.0.html that might help.
November 28th, 2009 at 6:16 pm
[...] 443 and all is well, and two, translate any port you wish to 443 for the server. Solution one is described here but I dont like it. It means forcing your router to do something it doesnt want to which one never [...]
November 28th, 2009 at 7:41 pm
I did as explained and my PS3 now works with the BeBox, thanks guys i’ve been stuck with that problem for well over a year an BE unlimited offered little to no help to resolve.
November 29th, 2009 at 6:54 pm
Good stuff. Glad its working fine now Darren.
November 30th, 2009 at 11:25 am
I am tearing out my hair. I have a Thomson tg585v7 and after much swearing and contact with my ISP helpline for long periods, got it working with my main machine – PC with XP pro. I also have a laptop running vista and a Mac. They can see the router and can sometimes connect with it but not every time and sometimes not for several tens of attempts over several hours. The ISP helpline has talked me through settings and made it work at the time but next visit to the laptop/Mac and no connection possible. The old router was no problem for any user. Type in the key and go.
You will tell that I am not a techie ..I just want a wireless connection to work. Any suggestions ( apart from a hammer and dustbin)?
November 30th, 2009 at 12:40 pm
I assume you’re connecting via wireless as opposed to a cable? The next time your wireless is off try plugging a cable into it, if that works fine then it could be the encryption of your wireless. I have a WIFI radio which worked fine until I upgrade my network security to WPA2-PSK and it now disconnects randomly. Usually if I leave it for a few days on standby, then come to it and it won’t connect.
December 4th, 2009 at 1:29 pm
Lee thanks for all the info! I have a tg585v7 and I have set up a Dyndns account. I want to access the router menu and also wake up my mac via Internet and use vnc with my iphone. Vnc works OK. The problem is that I cannot access the router menu via http://myhostn.ame:80 address.I can do it through the network only. Also I cannot use this host to wake up my mac of course. I tried remote assistance on and it works but that does not use Dyndns so it’s useless. Am I doing something wrong?
December 4th, 2009 at 3:18 pm
Hello Dreamstrider,
Apologies, I don’t know much about waking a Mac over the network but normally in the PC world at least it involves sending a particular packet to the network card which then tells the PC to boot up. I don’t know if this actually runs over TCP/IP though. If it does then you should be able to forward that particular port, if not you might be able to do it by putting your Mac in the DMZ (see above regarding PS3’s)
To access your router from outside the network you need to open up the router for remote connections. See this thread: http://www.speedtouch.net.nz/forum/topic.asp?TOPIC_ID=1207
December 4th, 2009 at 8:47 pm
Thank you Lee. I managed to access the menu of the router via port 51003 with the browser and with the host name (https) but not with iWOL on the iphone or the test of depicus.com . So I still cannot wake up the computer but I will still try. Thanks anyway!
December 5th, 2009 at 1:18 am
No problem, I’d try putting your Mac on the DMZ if that doesn’t work then it might not be possible to do it from outside of your internal network.
December 6th, 2009 at 11:38 am
I finally managed to wake up my mac but not with iWol (it doesn’t work because of the subnet i think but I still try). If someone is interested in using the router to wake up a computer from stby he can do what this site says ( http://network.wiki.xs4all.nl/index.php?title=SpeedTouch_Configuration:_Wake_up_on_LAN ). Note that I coudn’t change the arpadd via telnet (only via changing the user.ini).
December 6th, 2009 at 8:20 pm
Great work Dreamstrider, glad you made progress despite me not being much help :)
December 10th, 2009 at 6:04 am
Thank you a thousand times. I’ve been beating my head against this router for DAYS! “ip config natloopback=enabled” (as detailed above) worked for me.
December 15th, 2009 at 3:03 pm
Thanks much for this. Seems I needed the ip config natloopback=enabled and your help as well, Lee. Lucky for me, I only spent 5 minutes looking through the web interface before googling and coming across your blog.
December 15th, 2009 at 4:42 pm
No problem. Glad it helped. I’d have done the same but there was no easy reference for me at the time, hence this blog post which has just grown and grown.
December 18th, 2009 at 4:32 am
Hi Lee/All
I’m facing Thomson hell as well. I’m already having a Netgear so I intend it to handle all my networking needs, and use the Thomson as a modem.
It’s firmware 7.4.2.7 (Btw, it’s *not* from O2 or BE, this is from Telecom NZ. I don’t have SuperUser or root access, but I do have admin).
The UI doesn’t appear to be customized in any way. Firewall, filtering is disabled by default (factory settings).
—
- My first attempt was to set the Thomson to bridge mode. I first tried to do this by ftp’ing the template file, but when trying to access the ewizard, I get prompted for a username/password and I’ve tried every combo I could find on the web and nothing worked.
– So I tried uploading a modified user.ini but nothing seemed to change.
– Finally I read the manual regarding transparent VLAN and applied those commands via Telnet, and it seemed to work, but the net doesn’t work after that!
– My ISP requires PPPoA, and I heard this sort of bridging doesn’t work for PPPoA? Anyways, I couldn’t find an option for PPPoA in my Netgear so I doubt it would work either ways :/
- So the next best option, I thought, would be to assign DMZ, and as it turns out DMZ in the TG585 doesn’t work the way other routers handle it. After DMZing my Netgear, I’m unable to – access the Thomson, Ping the Thomson, and naturally, access the net. The Netgear doesn’t even list the Thomson as a connected device. (However, it gets the public IP, public gateway and DNS right)
When I connect to the Thomson directly, I see that the “Internet” option is disconnected, and trying to connect to it has no effect. Finally, I removed my Netgear and directly DMZd my PC, but still the net wouldn’t work.
Infact, my experiences are very similar to the problems faced in here: http://community.plus.net/forum/index.php?topic=77544.0
However, I haven’t gone to the extent of flashing a new firmware (yet).
- The third best option, I thought, was if I can’t get DMZ to work, I might as well as forward all ports to the Netgear. I did exactly that, and it worked, but the net was horrible. Websites would randomly timeout while loading, so I had to turn the option off.
- Finally, I was forced to choose the good-ol fashioned way of manual, per-application port-forwarding. I did a double forward for a small range of ports in both the routers. And guess what?… You guessed it… it still doesn’t work!!! Bloody %*$!&($&!(@ (I tested various apps that required the ports, also tried the app from portforward.com
I’m sooo close to giving up now. Eventually of course my plan would be to ditch the whole thing and spend some money on a decent ADSL2+ router … but what with the recession and all..
I would be *extremely* grateful if anyone can shine some light on this matter.
Thanks!
Anyways, could anyone share some bright ideas please?
December 19th, 2009 at 12:09 am
Hey lee i did the ip config natloopback=enabled and after that /saveall but it dosent change anything. when i check the logs at the router site it only says CONFIGURATION saved by user (/dl/user.ini)
It dosent register the other natloopback=enabled and the NAT is still Strict
do u know what the problem can be?
I have the Software Release: 7.4.4.7
December 19th, 2009 at 6:29 pm
Hey lee i did the thing in telnet but when i check the router logs it only says that i made a /saveall and dosent register the
ip config natloopback=enabled
it dosent register and my NAT is still Strict :S can you please help me.
December 21st, 2009 at 5:11 am
^ Yeah, how can we check if the natloopback thing worked? Also, are the settings preserved after a router reboot?
December 21st, 2009 at 1:51 pm
You should know the natloopback has worked when you are able to access devices on your network using your external IP address. This is only there so that if for example as in my case you’re running a webserver you can connect to your WAN IP address and get to it too as well as directly to your web server.
With regards to the two router situation [deXter] I’m at a loss I’m afraid. I wouldn’t ever put two routers between each other though, sounds like you need a switch rather then that netgear to be honest.
December 29th, 2009 at 5:17 pm
Further to my post on 1st May 2009, O2 have remotely changed passwords for all their Thomson TG585 routers (unless you had manually locked them out), and passwords are now set to the serial number for both accounts. Serial number is printed on the base of the device and looks like: CPXXXXXXXXX, where X is an a letter or number). Usernames remain Administrator and SuperUser.
Full details: http://service.o2.co.uk/IQ/SRVS/CGI-BIN/WEBCGI.EXE/,/?New,KB=Companion,question=ref%28user%29:str%28Broadband%29,CASE=20236
December 30th, 2009 at 11:57 am
Has anyone noticed any issues with the TG585v7 where the DHCP server will (after a few days/weeks) stop responding to DHCP requests? If I change to using statically allocated IPs or reboot the router then the internet connection part of it still works fine.
December 30th, 2009 at 11:07 pm
Alex Macfarlane Smith, I’ve seen problems with the v5 release of the speedtouch modem stopping serving DNS requests. Personally, I don’t rate the speedtouch modems at all from experience and what people have said here about them.
January 5th, 2010 at 1:02 pm
Hi Lee, i have a problem in blocking downloads or a site in my router TG585v7, im a gamer and everytime someone dowloads all of us playing the game is disconnected or laggy. i want to block whoever is downloading from our boarders so we can play smoothly. i just want the site (ex. limewire) to be block but he can still browse other websites. can you show me how to do it using thomson.
thanks!
January 9th, 2010 at 1:28 pm
I didn’t have all the tools mentioned here to find my telnet port but posts about user.ini suggested I might find my port number within and I did.
I’d taken a backup of my configuration so I opened the resultant user.ini and searched for “telnet”, finding:
modify name=TELNET state=enabled port=54333
Telnet to port 54333 then worked straight off.
Hoping this helps.
Kevin
January 9th, 2010 at 11:05 pm
Thanks for that Kevin, and good thinking :)
January 14th, 2010 at 1:03 pm
I’ve read this whole entry and I’m still not sure how I could bridge the Thomson TG585v7 to another wireless router. I tried and at first I thought I had it, but then it all went out on me.
Could anyone please tell me in a simple explanation how to bridge the Thomson to a Linksys WRT54GL?
Any help is greatly appreciated.
January 16th, 2010 at 11:34 pm
can someone help me i need the username and password for thomson TG585V7 PLEASE
January 17th, 2010 at 5:42 pm
Which passwords have you tried so far? Also, which usernames have you tried?
January 17th, 2010 at 8:29 pm
username admin and password admin
Administrator (blank)
that’s all
January 17th, 2010 at 8:48 pm
Then read back through the posts on here as there are several more to try. Not least:
User: Administrator
Pass: (serial number from router)
January 22nd, 2010 at 3:33 am
Hi Lee. Very pleased a goggle search brought your blog up.
I’m trying to help a technophobic friend get the best out of his equipment for his business. He’s an architect. Simple network I thought, create a VPN, so he didn’t need to keep moving large files between laptop and desktop.
Telecom, NZ twisted his arm to use the Thomson TG585 v7. I’veonly ever used Netgear and Linksys Cisco for my clients.
Keep getting Error 800 when the laptop tries to connect to the desktop.
I have no idea how to check my port settings and allocations but am savvy enough to work from resources. Could you help me out please?
January 22nd, 2010 at 12:41 pm
Hello, I had inital problems with this router. But after a few details I have found this to be the best (Except using DMZ easily). For me this is the Only router which does not need to be rebooted every single week. Thats the main reason I like it.
if you login with the best account, “Administrator” is not the best. Creating yourself a “root” access and unlocking the “Standard” firewall details via telnet. You have full – proper access. This took me half a day to do, though!
The easiest way is I found is to download the config via…
192.168.1.254/cgi/b/bandr/?be=0&l0=1&l1=1&tid=BACKUP_RESTORE
add yourself “add name=root password=_CYP_xxx role=root hash2=xxx” using the hash password of the known admin account (your serial number). And upload it back again, then reboot. The ‘role=root’ is the important one.
(Guessing here) but in telnet – if you use something like “:firewall level modify name=Standard readonly=disabled” that should unlock the firewall configuration.
Matt
January 22nd, 2010 at 12:49 pm
Does anyone know where to find out…. how many concurrent connections this thing can handle. Like how many port 80’s to remote servers in can remember in its nat table?
Matt
January 22nd, 2010 at 8:05 pm
Hi Lee,
My ISP has supplied me with this Thomson TG585 v7 when I regraded to ADSL2.
Since the router change I am unable to connect to my work VPN (PPTP)
I have tried disabling the Firewall in the router however it will still not connect. It simply times out at the Verifying Username and Password stage and returns error 619. It has been suggested that a firewall is blocking the IP protocol 47 (GRE).
Any ideas?
January 22nd, 2010 at 11:07 pm
I don’t know what to say. I just connected to a VPN fine using my girlfriends Thomson router. I don’t have one of my own, as I’ve have replaced it by now. I’d have a look for any options like VPN passthrough or anything like that. Sometimes there is a little VPN checkbox.
January 22nd, 2010 at 11:08 pm
You’re going to have to fill in some gaps for me. There is a big gap around the requiring a VPN to share files between two computers for example. I’m assuming these aren’t on the same network?
January 25th, 2010 at 3:32 am
Hi Lee, Happy to oblige.
Topography, desktop running XP Pro, and Office 2000. Sits behind Thomson for internet access.
Thomson provides wireless access to internet and print sharing for one more desktop and the laptop.
Laptop is used remotely by owner on sites around the country. File sizes and numbers are largeand numerous that are updated. I figured a VPN would provide a secure and practicable mode of communicating with the Office, allowing the files to remain on the desktop/server, making file management simple and easy to track.
Laptop uses a Telecom XT USB modem.
I set up a VPN connection at the desktop, and client on the laptop.
When trying to establish a connection the reported error is 678.
I need to better understand the IP addresses. At the moment the Thomson appears to be set to automatically set them. The Desktop LAN connection is automatic too. However I can determine the desktop IP address from the Thomson Gateway screen. I have told the laptop client connection that IP address.
We have installed nmap and discovered/verified the following Ports are enabled.
PORT STATE SERVICE
21/tcp open ftp
80/tcp open http
443/tcp open https
1723/tcp open pptp
Please advise me how to config the IP addy’s. And what other aspects of Thomson setup I may need to activate. I have followed Joe’s instructions for activating TELNET to the letter too.
January 25th, 2010 at 11:46 am
If you’re using a VPN even though the files are on the server/desktop PC they will still need to be downloaded and cached before they will be able to edit them. In this situation there are two easy options, there are lots in total but two easy ones.
1) Port forward 3389 to the desktop and use Windows Remote Desktop
2) Use a service such as LogMeIn or GoToMyPC
I would prefer option 2 and use LogMeIn as they have a free version. That would be easiest and would keep all the information on the desktop at home.
January 25th, 2010 at 4:24 pm
[...] anyone wondering why this is a good idea, check out this account (and the comments) about port forwarding… var addthis_pub = ''; var addthis_language = 'en';var [...]
January 26th, 2010 at 5:12 pm
Like Lee I hate this router!! It is the second s**t router from Thomson that I have had to deal with the first being the speedtouch 330. Next time I change ISP im going to make sure I ask what router goes with their package.
hopefully Thomson will go bust in the meantime and stop afflicting us with their rubbish products.
January 29th, 2010 at 8:40 pm
My solution for forwarding port 80 was a bit different. I had to delete the HTTP:80 entry using the port map ‘mapdelete’ function accessed through the CLI menu..
I’ve still got the port 80 forward entry listed and set up through the web interface.
I have no idea why this worked. Bit of a noob. But it did. :-)
February 4th, 2010 at 5:25 pm
Hi, i hope you can help me!!
With this tupid thompson TG585 v7 router i am finding it incredibly hard to block a certain user on my local network. I know his ip address 192.168.1.66 and his mac address but i cant seem to block him access to the wireless network. When ever i click “allowed on WAN” it just unticks soon after.
Incase you are wondering the only reason we dont him on the netowork is because he is just 1 of 6 housemates who refuses to contribute to the Broadband bill but still uses it!! so we want to block him!!
Any help would be greatly appreciated!! as i am going mental!!
thanks
ALex
February 4th, 2010 at 8:31 pm
Is he using Wireless then? There would be a few options:
1) If no’one else uses wireless, turn it off
2) if he is on LAN unplug his cable
3) turn off DHCP and require static IP addresses of a none standard number, for example 10.10.10.X and put your router (default gateway) on some other odd address like 10.10.10.200 then he will need to get connection to the network and work out its IP address structure
4) if he IS on wireless as in 1) change the WPA key and don’t give it to him.
Please come back to me with answers to the above.
Thanks
February 4th, 2010 at 9:35 pm
First of all thanks for replying.
We are all on the wireless connection in the house. And the only problem is that we could easily change the key and not tell him, but long story but his girlfriend would throw a wobbely if we wouldnt tell him…(house politics and all that) So as they both no nothing about computers, we just wanted a way to block him so he just thought his computer was no longer working! Normally I would just use mac address filtering but out router being…awful doesnt have this capability!!
Many thanks!
February 4th, 2010 at 9:46 pm
I thought maybe i could add a firewall rule, but im not really understanding the adding of firewall rules on this router, seems a very odd router!
February 6th, 2010 at 10:50 pm
It’s not going to work, simple as. If actively not giving him access to the internet is going to cause problems, what makes you think that doing it behind his back isn’t going to cause problems? Non-technical or not, he is going to suspect something is wrong and you’ll be back to the problem of his girlfriend kicking off.
You’ve got more problems then this router, my suggestion is, ask him to pay and explain unless he does, there will be no internet access. I would also write this down and get him to sign it.
February 9th, 2010 at 12:32 am
ha, fair enuogh man well said. We were just trying to keep contoversey to a mininum! Thanks for your time
February 9th, 2010 at 8:30 pm
No problem, sorry I couldn’t be more use though.
February 13th, 2010 at 8:38 pm
Just before xmas I moved from Sky to Tiscali. I have a big problem with the Broadband or router because when I work from home and connect to the office via VPN, I have limited access to what I can do for eg I can access outlook but not shared drives and intranet. Having tried for weeks now troubleshooting I have got nowhere. Does anyone know what the problem is? Apparently Tiscali routers (Thomson TG585 v7) come pre-configured and the settings cannot be changed and interestingly they are now saying they do not support VPN’s. Having talked to the IT guys at work they are saying it is down to Tiscali as the ISP may somehow be blocking a port or some other thing. However Tiscali have stated that they do not block ports and that if I can connect to the internet generally then there must be aproblem with my VPN – this is not the case as it works from a friends Broadband connection. I am so confused and this is causing me major issues with working from home whcih I need to do reguarly. Can anyone please help? I am not technical and Tiscali are proving to be the most irritating company I have had the misfortune to deal with. Thanks in advance.
February 15th, 2010 at 2:46 pm
It could depend on how locked down your router is. My girlfriend has a Tiscali supplied router so the next time I’m at hers, if I remember, I’ll take a look. My friend has the same router supplied by O2, this is VERY locked down, you can’t even backup the configuration on it. Very annoying!
Failing that, it could be worth purchasing another router to try and see if it works fine then. You would however need to get the username and password out of Tiscali/TalkTalk.
February 15th, 2010 at 11:03 pm
Thanks Lee – much appreciated. I have the Netgear router that Sky supplied when I was with them and I know that this didn’t have the same problem. Do you think it would be difficult for me to get the username and password from Talk Talk? Assuming I have these, then what steps would I need to take to get the internet working and my VPN working as it used to? Sorry if this sounds stupid, but I’m not that technical!
February 15th, 2010 at 11:28 pm
Not difficult at all once you’ve got the settings. It will probably require resetting your old device and hoping that its a generic one allowing you to change the username and password. If its been customised for Sky, so for example it would only allow a username with sky in the name, then we may need to reflash it to make it a factory issue one. Not too hard, but we’ll cross that bridge when we come to it.
For now, tell me the Netgear router model number, should be under it, more then likely starts DG and get the username and password for your internet connection off talktalk (just say you’re upgrading your router or something, they should tell you no probs) and we’ll go from there. I don’t need to know the username and password, keep that to yourself :)
February 16th, 2010 at 12:17 am
Thanks again Lee. Its a DG834GT. In the meantime I’ll try and get the username and password.
February 17th, 2010 at 11:40 am
Hello John, the setup guide to follow is pretty much going to be like this:
ftp://downloads.netgear.com/files/DG834Gv4_RMsrc_13Sep07.pdf
Try it, see how you get on. Let me know if you get stuck.
March 1st, 2010 at 4:16 pm
Hi Lee, I now have the username and password from Tiscali. Having looked at the link above – I’m not sure where to start with getting the netgear router to accept these details? Is it possible to ‘talk through’ the various steps? Thanks again.
March 2nd, 2010 at 12:54 pm
still finding this page useful. thx mate
March 6th, 2010 at 2:29 pm
Does my mac adresse change if I upgrade my computer with some other hardware? For example change the graphic card?
March 6th, 2010 at 3:55 pm
The mac address for a network card is hard coded onto a chip on the card. Only if you changed your network card, be it wireless or wired, would that change. If your network card is on your motherboard then you would need to change the whole motherboard for that to change. If you plugged another network card in, then it too would have a mac address, different to your current one.
Why do you ask?
March 16th, 2010 at 5:06 pm
Hi Lee, you’re my hero :) Thanks for posting this, I was about to boil my head over this one. Wasted 3 hours today already but you saved me. What a ridiculous router :@ Cheers!
March 16th, 2010 at 5:49 pm
No problem, another satisfied visitor :)
March 17th, 2010 at 1:25 pm
Hi there lee,
While it’s not entirely subject to your article, I was wondering if you would be willing to help me with some telnet Static Routing on one of these routers (TG585v7).
Any help would be appreciated, and can contact you over email if you’re prefer.
Thanks,
March 17th, 2010 at 6:44 pm
Hello Robert, to be honest I’ve not dealt much with these routers recently and short of re-reading the manual regarding static links, I wouldn’t be much help.
Apologies.
March 17th, 2010 at 10:12 pm
Hi Lee, I have had my Sky router firmware (Netgear DG834GT) upgraded to accept netgear firnware as opposed to Sky’s so that my tiscali username and password is accepted. Although it shows as connected in my system tray, I cannot get onto the internet. I have played around with the router config settings all to no avail since I cannot get a sucessful test page coming back.
Any ideas would be greatly appreciated. Cheers
March 17th, 2010 at 11:23 pm
Are you able to connect to the router? If you are, what is the status of your internet connection on the router, does it say connected? What lights are on the front of the router too?
If it says its connected, I’d try this:
from your computer, open a command prompt (for Windows thats Start -> Run -> CMD -> OK)
type:
ping bbc.co.uk
PRESS ENTER
if that doesn’t work try:
ping 212.58.224.138
PRESS ENTER
IF neither of these work then it looks like your ADSL isn’t connected. The router that this page is discussing however is the Thomson router, is the DG834GT firmware compatible with the Thomson?
March 26th, 2010 at 3:21 pm
@Paul Smith:
If you haven’t solved your VPN issue yet: If you have a TG585v7 that is an O2 Wireless Box II with firmware 7.4.20.5, you may resolve your issue by downgrading to 7.4.20.4. You can get it at: http://www.o2help.co.uk/router-upgrade-firmware/
See also thread here:
http://forum.o2.co.uk/viewtopic.php?t=31944
March 29th, 2010 at 5:19 am
Hi Lee,
I’ve spend several days readin and trying to solve my problem with the TG585v7. Im trying to connect to Xbox live, specifically to play Halo 3 in multiplayer (meaning to play with my friends), but my Nat is in strict mode and it does’n't let me connect with my friends. I’ve open all the ports: 3074, 88, 53, 80, 2303 & 2302 that i’ve read have to do with the xbox 360. Still my Nat is strict. Have you seen, heard or found a solution for this problem. Thanks for your help.
Regards,
Alexander
March 29th, 2010 at 4:43 pm
Hi Lee,
if you are still checking replies in here please could you let me know, I would like to ask you a question that i cant seem to find a solution.
thx a lot
lancellot
March 29th, 2010 at 9:27 pm
I read every reply. I just don’t always have time to answer every question, I sometimes also don’t have the answer.
March 29th, 2010 at 9:32 pm
Sorry Alexander, not having an XBox I have no idea. Incidentally, I also don’t have one of these routers and have never had one. My girlfriend does but I’ve spent a while working on several now to know their quirks.
March 30th, 2010 at 9:35 am
Hi Lee,
thx for that, Lee what I am trying to do is to disable NAT on the inside
interface (the ethernet), could you pls help me on this
thx a lot
March 30th, 2010 at 2:55 pm
I think what you’re asking is how to bypass the natting and put a device on the DMZ.
Take a look at the comments around this post: http://www.leenukes.co.uk/?p=71&cpage=4#comment-16932
Let me know if any of that helps.
March 30th, 2010 at 11:53 pm
Hi Lee
We recently moved from a NewNet DSL line (and ZyXEL DSL router) to BE and their mysterious Thomson TG585 v7 router courtesy of BE ADSL line along with 4 IP addresses. A CISCO PIX sits behind the router and after much effort we realised that the Thomson TG585 needs to run in Bridge MODE with no public IP address assigned to the router at all. In the CISCO PIX we use the BE supplied gateway IP address and suddenly internet access works quite happily. By the way, just for your information and others too, when we by-passed the CISCO PIX and just had the Thomson TG585 v7 as the gateway/router on our network we couldn’t amend the default 192.168.1.254 IP address to our gateway IP address 192.168.10.254. For some reason it reset itself from 192.168.10.254 to 192.168.1.254 – and therefore no email or internet access. To solve we had to add the second IP address.
The problem we cannot get round is remote VPN access using the CISCO VPN software. We thought just changing the IP address to the new IP address of the firewall would work (one of the fixed IP address provided by BE). The CISCO VPN software cannot communicate with the CISCO firewall. In Bridge mode the router firewall was switched on – so that was switched off. Its not clear what is blocking the VPN access now? Could you suggest what ports may need to be opened or something else in the Thomson TG585 setup that may need to be checked.
All the best and keep up the good work,
Steve
March 31st, 2010 at 1:14 am
I would have assumed running in Bridged Mode meant all packets sent through, but I may be mistaken. Isn’t the CISCO VPN Software IPSEC? Is there an option to allow any VPN pass through on the Thomson Router once it has been set to bridged mode?
March 31st, 2010 at 7:31 am
Hi Lee – thanks for the prompt response. Yes the CISCO VPN software is IPSEC. I haven’t noticed any options to allow VPN pass through in the Thomson configuration menus. I’ve on some blogs that you need to open ports 50 and 500 to allow VPN but not sure if that’s necessary.
Any suggestions would be welcome.
All the best,
Steve
April 3rd, 2010 at 8:21 pm
Yes it is the worst router I’ve dealt with too. Thanks for this.
April 14th, 2010 at 12:19 pm
Hi there,
Having a nightmare with this router and glad to see I’m not alone!
I’ve got one of these, branded as the O2 wireless box ii with O2 firmware. I’m trying to open port 80 to run a webserver and port 993 for IMAP over SSL. I’ve forwarded these ports through the web GUI to the server on the LAN via static IP, by creating a ruleset (or “Custom Application” to use Thomson speak!) using Game & Application Sharing, however for some reason these ports are still closed when running a port scanner from the server. Weirdly I’ve opened another port to translate to 5900 for VNC and 21 for FTP, these are working a charm and are within the same ruleset, so it does appear to at least be partly working.
I’ve telnetted in and listed the services and rules, and I can see what I set up through the GUI is in place, apparently forwarding to the static IP. However, 993 is definitely still closed and IMAP ain’t syncing reporting “unable to connect to server”. I’m wondering if there may be something else I need to do?
From what others have written here, port forwarding on this router is flaky at best so I don’t entirely trust it. I can’t believe O2/Be would be blocking those ports….
Total nightmare… Any help / suggestions very gratefully received! :-)
Cheers
Steve
April 14th, 2010 at 9:45 pm
OK, so I’m assuming you’re using 993 as opposed to the default port for IMAP. When you connect to your router using a browser are you connecting to it on port 80? So its an http session and not https? If so, then it would suggest its still got control of that port and you’ll probably need to stop that much how I had to stop the 443 port in the article/post.
My friend has an O2 varient of one of these routers and they seem to be more locked down then the Tiscali ones, I can’t even find a place to backup the config on his as its what I always do before resetting to factory defaults. I was happy to see that when I went ahead anyway, it keep the connection information, as it doesn’t need to authenticate to connect anyway.
April 20th, 2010 at 12:33 am
hi guys
listen to me i have this dam router you are talking about.
at first it is p reconfigured from the DSL company
i can not change anything with it create a new user ..
there is a configured DHCP which i am do not observe..or change anything
1- problem that i am going over limit and i am paying a lot of money
(i have checked every thing there is can access my connection because i have disabled my wireless all the time )
2- i have 512 download with 4 GB storage maximum above i pay double
on the network we are three users
me : normal user just a viewer with no heavy applications on web to use
sis: she is too not a heavy user\
freind: he is using my connection for VOIP use to talk on the phone with less cost
lhe has 2 lynksis machines every one connected to a phone
well he is telling me that what he is doing does not cost that much
my question is he talking right or not does the VOIP on DSL use a little of the download usage i am suppose t stay with
he is connected by cable not wireless with my dam router
if not plz tell me or lead me to a way that helps me access my router and sees how much he is downloading day per day
April 20th, 2010 at 7:34 am
I don’t think the router gives you that level of detailed information. As mentioned previously though, I don’t actually own one of these routers, I just came across one whilst at work one day and wrote this based on that.
I have since seen them but they seem to vary from ISP to ISP depending on what they have cut out.
Regarding VOIP, it really depends on the quality of the calls amongst other things. If he is hosting a VOIP server with lots of people connecting, then it could easily go over your limit. If he is only using it to talk occasionally, then its unlikely. Using VOIP is a bit like streaming media, so consider that as a comparison. There is a calculator here: http://www.bandcalc.com/ but I’ve setup VOIP systems before but couldn’t advise you how to use that I’m afraid.
Is your download limit 512MB or 512GB?
Have you check certain things such as automatic updates for any software you are running? Those have gotten much larger over time due to less people using dialup etc.
April 23rd, 2010 at 12:44 pm
Hi
Thanks for all this work you are doing.
I have the same problem with getting the HTTPs or HTTP ports NATing though to my Firewall. But when i try to run the following command i get an error, see below.
{admin}=>ip config natloopback=enabled
{admin}=>service system ifdelete name=HTTP group=wan
Failed to delete interface group from unknown service access list.
{admin}=>saveall
Also i have a problem with the public IP address subnet mask that is getting assigned and cant seem to find the place in the CLI where i can change this. I have a Staic IP address from my ISP 80.x.x.x but when the router assigns this to the local network the device with the subnet mask of 255.0.0.0. I have used a 2wire router in the place of the thomson and the subnet mask is set to 255.255.255.255 which works correctly. As you can imagine the router addresses in our VPN are all withing the same Subnet and having the 255.0.0.0 subnet mask means they wont talk to each other as they are looking for a host locally.
Thanks
April 30th, 2010 at 8:20 pm
Hi Lee – you are clearly THE online TG585v7 guru – quite an achievement as you’ve confessed to not having one! My problem is slight compared to many on here (I’ve spent an hour reading them!). I’m with Plusnet and the router works fine except: at least once a day, and generally no more, I lose my web connection. This can happen at any time for no discernible reason – one moment I’m online and the next moment I’m not. It applies to my cable connected PC and my wireless laptop. Also, I borrowed a friend’s BTHub 2.0 for a week and it worked flawlessly.
The solution is simple – I turn the Thomson off, then back on again. And it reboots and works fine. So it’s just an irritation really. But I’d like to know what’s causing the problem. Having spent some time on the Plusnet helpline they sent me a replacement (same model) – and lo & behold – it has the same problem! Any thoughts?
Thanks.
April 30th, 2010 at 8:34 pm
Well thank you for your kind words, as you’ve read, I don’t own a Thomson router but I’ve seen my fair share of them. A friend has one on O2 broadband and my girlfriend has one on TalkTalk (old Tiscali customer).
Hmm, I have seen this issue before on a Be broadband line but I think it was resolved by a replacement router. It was another Thomson. I’d be interested to see what the router thinks when you get disconnected. See if it still thinks its online. Also, see if its an actual disconnection or if its just a DNS problem.
To test the DNS when it drops, you can just try pinging an address by IP address. Here is one of Googles for reference: 209.85.227.104
I am reluctant to go on too far without knowing the results of the above. Also, maybe make a note of when it drops? Some routers are better at coping with line faults, where I used to work we replaced a BT router with a netgear and their line drops stopped too.
May 1st, 2010 at 8:36 am
Hi, Lee
Thanks for sharing all this info with the world!
Martin, I’m running one of these beasts from my UK ISP (Plusnet also) here in Sofia, Bulgaria. I’m getting exactly the same problem with drop-outs – roughly one a day, although sometimes more often – and simply rebooting the router “fixes” the problem until the next time.
The line is rock-solid and fast (25 megs down AND up ;-) ) and my neighbours here have no problems with their connections. I’m thinking of binning the junk and getting a decent router if I can’t persuade it to stay up…my trusty Zyxel back in the UK stays up ALL the time!
May 1st, 2010 at 10:04 am
Ahh Sofia, we have an office there where I work. Although I’m based in the UK.
Interesting that you have that fast a connection (nice upspeed too). I had an old cable modem that the minute I started to download anything at its upper limits, it would just cut off. So a download speed of 2MB/s for example I could guarantee it would drop the connection. I complained and they sent the next generation model and it was fine.
I wonder if you’re both running the same firmware too.
May 2nd, 2010 at 3:00 pm
KayJay – So, proof that I haven’t been singled out. What a relief, but small consolation!
Lee – Thanks for your speedy reply. I’ve waited until the router went down again – and it just has! The timing seems completely random – I attempt to change page and find the connection has gone.
I Pinged the Google address you suggested and I got a succession of ‘Request timed out’ messages. In Network Connections the connection is marked as ‘connected’. If I right-click and select repair, after a while I am told that Windows cannot renew my IP address.
According to the Properties, the Network Adapter (Intel(R) PRO/1000 MT Network Connection #2) “Device is working properly”. No conflicts.
Running IPCONFIG I get:
Ethernet adapter Local Area Connection 3:
Connection – specific DNS Suffix……: lan
IP Address……………………………….: 192.168.1.64
Subnet Mask…………………………….: 255.255.255.0
Default Gateway ……………………….: 192.168.1.254
To send this I’ll have to reboot the router…
———————-
This time, rebooting did not immediately solve the problem. Under connections the adapter is now marked as ‘Limited or no connectivity’. Attempting a repair has the the same result as above, and running IPCONFIG I get:-
Connection – specific DNS Suffix…..:
Autoconfiguration IP Address……….: 169.254.117.176
Subnet Mask…………………………….: 255.255.0.0
Default Gateway ………………………:
(2 blanks). I will try rebooting again – and count to 10 this time!
———————
That worked. Any further tests you can suggest for when it goes down again?
PS How could I establish what firmware I have? And might updating it help?
Thanks.
May 3rd, 2010 at 10:15 am
Now that’s interesting. From what you’re describing there, it sounds like a DHCP problem. Which I have actually experienced on these routers.
What I would suggest trying, is setting your computer to a static IP address. The best way to do this is identify if there are an IP address not being handed out by DHCP on your router. If I had a router to hand I could be more specific.
Essentially somewhere on your router it will say DHCP address range. And its will likely be 192.168.1.1 to 192.168.1.253. If it isn’t for example the range is 192.168.1.1 to 192.168.1.200 then you can safely choose an IP address between 192.168.1.201 and 192.168.1.253 (192.168.1.254 is the router).
Technically, you don’t HAVE to choose an IP address that is outside of your DHCP range, its just good to do that so that it doesn’t try to get assigned elsewhere.
If your DHCP range does cover the whole subnet so 192.168.1.1-192.168.1.253 change one of the numbers at the end. Either change the start range, so it starts at say 192.168.1.10 or change where it ends, maybe to 192.168.1.200.
There is a good chance its already a small-ish subnet.
Once you know what IP address you have you can set about putting it onto your PC as a static address. I’m not sure which version of Windows you are running, I’m assuming you’re running Windows as you’ve used IPCONFIG as a command.
If you google for setting static IP address in Windows {XP/Vista/7 whatever you have} you should find plenty.
Also, set your primary DNS server to be one of plusnets and put your router as the secondary. This might not work, you might need to do it the other way around. You should be able to find plusnets DNS servers assigned on your router on its internet connection settings. If not, let me know and I’ll dig them out for you.
May 21st, 2010 at 4:29 pm
hello Lee, thanks for this, i have found a lot of information which i am going to try on here. searching google i can’t find the info anywhere else. i have the strict NAT problem with the xbox, which is driving me and many others bonkers. i will try the suggestions and the info on how to set up the DMZ may help but failing that, im going to try and get my mate to take my router to Afghanistan when he goes back and blow it up for me!!!!!!
May 22nd, 2010 at 10:10 am
I’m all in favour of you getting your friend to blow it up :)
May 26th, 2010 at 3:06 pm
Hi,
I need some help please, I have a Thomson TG585v7 in the office. I have 2 remote users working from home, I am trying to allow them to work using VPM.
Can the Thomson do this..? I think the Thomson doesnt do VPN tunnels or passthrough?
Could someone let know please.
Thanks
May 26th, 2010 at 8:41 pm
I’m pretty sure that you can connect TO a VPN I just don’t think it does tunneling. I’m sure it cannot host VPNs.
May 28th, 2010 at 8:40 pm
stupid thomson my isp told me to forget it so i got a bridge modem and router and tweaked them up will work much better and give me more management access thats all i need for the company site is to switch it out if they ever let me take down the net for 5 secs (chat junkies) but I am glad i found this site now i can stop looking for interface access methods for the stupid thomson so i can bypass the junkies
June 8th, 2010 at 9:55 am
Hi Lee ,i have a problem authenticating the default webpage of Thomson Tg585 V7 wireless router . This router has been given for free by a DSL company to subscribe to their services.Now i resetted the router and i am trying to access the page with Administrator and The Password as the Serial number of the router but i can’t . I tried Administrator with no Passowrd and i can not . Could actually the Dsl internet company have changed the factory settings for password and username even if i did reset the router they would be the only one to have it. And is there a way to hack the router.
Best Regard
Jad
June 9th, 2010 at 3:32 pm
I think if you reset the router back to factory defaults its the defaults set by the ISP. It does appear that ISP’s are choosing a variety of passwords for this particular router. I’d do a search for TG585+{ISP Name}+Password in google to see if you can find anything.
June 13th, 2010 at 10:20 am
As far as I am aware you cannot encrypt your wired connection like you would your wireless connection.
Maybe if you lock it down by MAC address it could work. Try it.
June 13th, 2010 at 11:18 am
Please is here a potential way to solve my problem? I have got the Thomson TG 585 v7 router too. I would need to set an ethernet encryption (password) the same as to the wireless output to be sure nobody will use my internet access via ethernet.
June 15th, 2010 at 5:29 pm
Is there any reason why I can’t see any devices when I try to use DMZ on my computer? I get “Not assigned and no compatible device found”(PS I’m using static ip on my wireless computer. Also what’s the difference between dynamic NAT and NAT and can I change them in my TG585v7 router?) Thanks for the great job!
June 30th, 2010 at 11:35 am
Dear. lee,
here i am facing problume to forward port in thomson tg585v7 router. because i need to open port 16001, 16000 etc. how to make . where i put thid port details in my thomson router to open . please help me
June 30th, 2010 at 1:37 pm
This is documented in the documentation. Also, you could try checking out this site:
http://portforward.com/english/routers/port_forwarding/Thomson-Alcatel/TG585v7/default.htm
July 6th, 2010 at 7:22 pm
Cool. Thanks for the comment and additional help. I should really get around to collecting them all in a summary.
July 6th, 2010 at 8:20 pm
I had the same error:
failed to delete interface group from the unknown service access list
I chatted with BeThere support and had to factory reset my router (please backup/write down all of your settings before hand!)
Then I was able to telnet 192.168.1.254 (netw cable direct into router with ip in the 192.168.1.0 range)
I then ran the command: service system
list
this showed me HTTPs
so I ran
ifdelete
name=HTTPs
group=wan
(case sensitive!)
and it accepted the command
saveall
list command again showed it’s in place but it’s just a ghost … when you enable HTTPS server from Application sharing it worked fine
July 9th, 2010 at 3:04 pm
Ive been trying to disable NAT, here’s how I did it:
telnet to the Router, then type:
menu
Then drill through the nat sub menu (using arrow keys and return key to select what you want) then selecting ifconfig, then using the space bar to toggle the interface to the WAN port and using space bar again to toggle NAT mode to disabled and then typing ctrl i allows you to select the OK option underneath and you can save the setting, then returning back thru the menus to the command prompt by hitting ctrl c a few times, and doing a saveall and NAT has gone.
Took me a good few hours though (perhaps because I have a hangover, or then again because this is a HORRIBLE router).
Many thanks to all those who posted here, it was a great help.
August 5th, 2010 at 10:56 am
Hiya! LOL! I always end up with the problem routers and the problem women! sigh… must be karma.
Heres a quickie Lee if you got any idea.
I have the router pointing to SBS2003 – I can VPN in and remote onto various desktops.
Howver there is one linux box on the network (redhat) and I can ping it from the vpn but i can internally from a macine I remote desktop onto.
Any ideas?
Thanks
G
August 5th, 2010 at 12:20 pm
Hi, I just wanted to add the the above. It would appear that before I replaced the sonicwall with this thomson tg585v7 I could vpn in and remote desktop onto any machine in the office.
It appears now that I can only remote desktop onto the SBS2003 itself. Ive tried editing the firewall and ive checked log files on both the thomson and the SBS2003 but I cant see why I can remote desktop into my main server (which is where the vpn settings point to) but not to any other server on the network!
Damn and blast (and some help please!)
Thanks
G
August 5th, 2010 at 1:47 pm
Hello,
Just to get some background, I’m assuming you’re VPN’ing into your network first, and then trying to remote desktop onto internal machines using their internal IP addresses? Previously I’d be interested to know if this was the same setup, or were several different ports setup for remote desktop. So for example 3389 goes to SBS2003, 3390 goes to desktop1, 3391 goes to desktop2 etc.
I’m also not sure what you mean with regards to your linux box? There doesn’t appear to be a question there.
August 14th, 2010 at 12:04 pm
You don’t give me enough information. As it is listed in many comments here, it could be a number of options depending on your ISP.
August 14th, 2010 at 1:03 pm
please send me the username and password of tg585v7 router they are not accepting administrator username
August 14th, 2010 at 7:07 pm
You would probably be best setting up some custom applications for your poet forwards. If I had access to one I could walk you through it. I often use portforward.com try this page http://www.portforward.com/english/routers/port_forwarding/Thomson-Alcatel/TG585v7/default.htm
August 14th, 2010 at 8:02 pm
Hi Lee
Hellllp! After exhaustive searching i’ve only found your comments re thompson router hell
I use web cams to monitor my terminally ill wife. My old dlink router configure port forwarding no prob.
o2 insist they do not cover help in this area.
I can set up ip cams on lan network and view on lmy pc at home but as ssoon as i log on over the internet – no go.
Tried everything. i’m not a programmer which makes it harder.
Ive checked online to see if the port is open on my satic ip at home and its closed.
Do you think you could post how i configure the Thompson router to open ports 6000 and 6003. or at least point me in the right direction.
Im with o2 and after receivin 3 old black thompson routers they sent me the new one like in your image above.
keithhhhh
August 18th, 2010 at 3:18 pm
Hi Keith,
Depending on the service you use to check if your ports are open, it may by default show them all as being closed.
I also use the TG585v7 on the O2 network, and the community-approved service Shields-Up show all my ports closed. They are NOT closed! They only APPEAR to be closed.
You have already got a Static IP. Good!
Now, use this TG585v7 port forwarding guide as a template, but instead of opening the ports suggested for the game ‘Battlefield 2′, use your own- ie 6000 and 6003.
http://portforward.com/english/routers/port_forwarding/O2/O2-TG585v7/Battlefield_Bad_Company_2.htm
Frankly, that guide isnt brilliantly written, but in conjunction with my attached info it should be enough to get you set up:
You didn’t mention whether the ports should be UDP or TCP.
If you are unsure, simply make each port UDP *and* TCP by selecting ‘any’.
When creating a new rule, stick the port number in all the fields where a number can go:
i.e ‘Port Range’, ‘Port Translate’, ‘Trigger Protocol’ all = 6000, then ‘Add’.
Now do the same for 6003. Add.
Now apply. The rule should save as whatever you named it.
Now you can choose your new rule from ‘Assign a game or application’, to the device at home with the static IP.
Once set up, dont use a port checker to see if it has worked. Get a friend to log in remotely from their computer outside the network, and check whether it works based on performance.
I hope some of this helps. If not, I would recommend registering and posting in the O2 forum. Lots of people there generally respond fairly quickly.
http://forum.o2.co.uk/viewforum.php?f=14
Ash
August 18th, 2010 at 4:26 pm
Hello Lee, and fellow members of the TG585v7-enraged community :)
I cannot configure WoL-WAN (Wake on Internet) to work on my router.
I won’t post my full efforts here, as it is an enormous topic, but I can safely say that I have tried an exhaustive list of things, and have correctly configured the following.
-Create static ARP table on router
-Create Static IP network address
-Forward relative port on router to WoL target IP
-Checked that Subnet Directed Broadcasts are enabled
-Configured PC BIOS to allow wake-up
-Succesfully tested WoL locally (not on internet)
The rest of my saga continues here:
http://forum.o2.co.uk/viewtopic.php?t=50214&start=0
What I am asking for now is information explaining the router traffic generated at the exact moment that the ‘magic packet’ fails.
It always looks like THIS:
[IN]O2_ADSL2-> : 82.xxx.xxx.xx 94.xxx.xxx.xxx 0130 UDP 51692->7
[DR]O2_ADSL2->O2_ADSL2 : 82.xxx.xxx.xx 94.xxx.xxx.xxx 0130 UDP 51692->7 :
error caused by NAT-INPUT
[IN] loop-> : 94.xxx.xxx.xxx 82.xxx.xxx.xx 0072 ICMP
Destination Unreachable (Port Unreacheable)
[DR]loop->O2_ADSL2 : 94.xxx.xxx.xxx 82.xxx.xxx.xx 0072 ICMP
Destination Unreachable (Port Unreacheable) : error caused by NAT-FORW
I am convinced that the secret to whatever is preventing me from Waking on Internet, which other TG585v7 users have done successfully, lies here.
Can anyone help?
August 19th, 2010 at 7:34 am
It looks like you’re sending the WOL packet from outside the network, is this correct?
I’ve not got this router in my house where I use WOL, my girlfriend still has one but I have nothing to wake on her network. I haven’t been able to use WOL on my home network though but I only spent 5 minutes messing with it. It works fine over WIFI just not externally.
August 19th, 2010 at 8:00 pm
Lee,
That’s correct; A week ago it took me 3 minutes to configure WoL – but the full magic of WoL WAN has eluded me ever since.
Really hope I find a solution!
August 29th, 2010 at 12:58 pm
anyone have “Thomson TG576 v7 and TG585 v7 CLI Reference Guide R7.4 PDF (2.2MB)” ?
Also , when making a new user there’s no menu for password.
there’s “reset password” which changes password to new user name?
August 29th, 2010 at 2:38 pm
Hi, thanks for the comment, I’ve found another copy of the CLI guide and I’ve decided to host it myself to avoid it stopping working again:
http://www.leenukes.co.uk/documents/TG585-v7_CLI_guide_R74.pdf
Hopefully that should help.