Virgin Media Terrible Service

Let me share my dismay at Virgin Medias terrible service so far.

Earlier this month I opted to upgrade my broadband connection from 20Mbit to 50Mbit. Sure, 20Mbit was probably enough but I worked out that as I use my internet more then my TV and Phone I could downgrade my packages on those and get 50Mbit and a free D-Link 802.11n router and a free 802.11n USB dongle in the package for 30% less then what I’m currently paying. No brainer.

So, I arranged with Virgin Media to send out an engineer. On the 8th of October I took a half day off work for them to install the modem assuming I would be up and running in a couple of hours at best.

Today is the 16th of October, I still have no broadband. They claim that the problem they are having is registering the modems. Fine I said, send me another one. Apparently this won’t help.

I’ve called their tech support every day since I first reported this issue and there is still no real estimation of when this will be fixed.

What kind of service is this?! I’ve sent my letter off complaining but I cannot find anywhere on the internet them reporting that there is a problem, also, why didn’t they just say we’re having issues at the moment so installation won’t be for a month rather then cut me off!!!

I’d seriously recommend anyone looking to move to Virgin Media or upgrade to hold off at least until November.