Virgin Media Speed Caps

I’ve been a Virgin Media (previously NTL) customer for many years now and I’ve been happy with their service overall. When there were outages it was often up within a day or so. I only had to get an engineer out twice and one of the times was to correct and issue the first guy should have resolved.

But now they have introduced speed caps to their service, see here and I am not happy. They claim that if I download over 750MB on my service in peak hours then I will get capped to 2Mb. I’ve found this not to be the case, sometimes when I come home at night (nothing is on in my house using anything like 750MB downloads) I find that my connection is already at the lower speed. How can this be when I’m the only person in the house at the time!?

Their response is contact the pay for support line. My response is shove that up your arse. I’m not paying for a phone call to tell them what I’m already paying for is not working. That should be free.

I admit, I do sometimes download large files, given I am an IT Professional and a Linux advocate sometimes I do download large files. Personally I think that they have been very short sighted on this capping and are pissing off many legitimate and long standing customers.

I’m hoping that they see the error of their ways soon due to the hassle of getting Sky in and a BT phone line to get ADSL but unless things change before the end of the year, I can see myself going to this trouble.

Please, if you are on Virgin Media or even if you disagree to this capping:
Sign The Petition Against the Speed Caps