Thomson TG585v7 Hell

Oh I see. Thanks Lee. For those of us who don’t know the first thing about routers/ports and whatnot you’ve been a really big help. I found telnet and switched it on, and now I shall see if my private server works now =D

Keep up the hard work!

I tested to see whether it was listening or not by using the command in CMD, and it went blank which meant it’s listening like you said. But when I check the ports in ‘canyouseeme.org’ it still says it can’t see my activity on those ports. I even turned off my firewall to see if it would work and unfortunately it doesn’t. What else could be blocking my ports?

Do you have a static IP address applied to the machine running the service or is it obtained via DHCP?

At this point I would recommend setting a static IP address on the machine running the service you’re trying to connect to, then when you goto Applications and Game Sharing (stupid name for it) setup your own application so you can define the ports, it could be that you’re using a pre-set one and I’ve found sometimes they are crappy and not setup right. As well as this, now you have a static IP address you can set a userdefined address as opposed to applying it to a machine name. Then you at least know its going to the correct place.

One other test is, if you have another PC on your network you can use telnet from that machine to see if you can connect to the correct port on the machine running the service. If that works then the problem is likely to lie with the router, if it doesn’t work then you’ve still got some firewall or something blocking it on the machine running the service.

Its easy to troubleshoot, just difficult to step through in words. Hopefully you understand how it all hangs together though.

Hi Lee,

Somebody mentioned back in December ’08 about how to configure the TG585v7 in ‘Bridge Mode’ and no one seemed to have responded here. I have the Be Ulimited flavour of the device, and would like to use a Cisco Pix as my firewall, rather than the Thomson itself, and then use my NetGear as a wireless acces point off the Pix.

Any ideas on where I can get started?

Cheers,
Barny.

I’ll have a look when I get to work tomorrow Barny, I’ve got a router there which can be wiped etc so I’ll clear some desk space and give it a shot at getting it setup.

If I can work it out I’ll post it here. Could you not just put the PIX into a DMZ though?

Hi Lee,

I’ve gone for a /29 with my Be connection, and would like to use static NATs for my devices that may sit off the Pix (server) or the wireless access point (Desktop, iPhone, Laptop, etc, etc) – when using a DMZ, are all the other addresses available for use by the Pix in this way?

I can configure a multitude of firewall/vpn technologies, but this foxes me slightly, which is annoying! :)

Cheers,
Barny.

Hi Lee,

Another chap I work with gave me this link, as he’s running an ASA behind his BeBox, and then a WAP behind that:

https://avatar.bethere.co.uk/forum/viewtopic.php?t=19220

Cheers,
Barny.

You need to login to that site I think, thats one thing I hate about Be, there insistence that its members only support. Frustrating.

Yep, you do but it links to the following that should be available to everyone…

http://www.beusergroup.co.uk/technotes/index.php/Petes_Bridge_Template
and
http://www.beusergroup.co.uk/technotes/index.php/Dd-wrt

So I’ll give it a stab!

Cheers,
Barny.

Let me know how you get on. Didn’t get a chance to even take the router out of the box at work today, was setting up our new server so had to transfer a few virtual machines and setup vmware. Not hard, just took time.

Just wanted to say thanks to Zac for taking the time to post the details on Mexico — why Telmex sees the need to customize the default username and password is beyond me. Thanks!

Hey guys, Wow, all of ya, so smart, makes me feel like a fool, Basicly my issue is…

Buddy and I have started playing Asherons Call again, now he lives in Cyprus and is with Cytanet using a Thomson TG 585 v7, we forwarded the ports etc, however when he trys to log into Asherons call, he gets cannot connect to server (gets to update page and BOOM disconnected, cannot connect to server) :( anyone have any ideas, (if you get him online with asherons call, he’s offering up $100 to anyone who does it, I can be emailed at wgstrain@hotmail.co.uk

Well ive went through all this and im piecing together what I can but boy is this Thomson router a bit of a headache! Ive got one from Be* the other day my first taste of ADSL and its not an easy experience to say the least :P

Amazing resource btw Lee.

Ive setup the FTP server via the web gui of the router to my DLINK NAS and I can login with FTP on port 21 via the local IP and list the directories and files on the FTP server. When I try via the static IP I get logged in successfully but it fails on the FTP command LIST with a TCP PORT randomly being quoted for eg:

[23/09/2009 16:28:15] 230 OK. Current restricted directory is /
STATUS:> [23/09/2009 16:28:15] Login successful.
COMMAND:> [23/09/2009 16:28:15] PWD
[23/09/2009 16:28:15] 257 “/” is your current location
STATUS:> [23/09/2009 16:28:15] Home directory: /
STATUS:> [23/09/2009 16:28:15] This site supports features.
STATUS:> [23/09/2009 16:28:15] This site supports SIZE.
STATUS:> [23/09/2009 16:28:15] This site can resume broken downloads.
COMMAND:> [23/09/2009 16:28:15] REST 0
[23/09/2009 16:28:15] 350 Restarting at 0
COMMAND:> [23/09/2009 16:28:15] PORT 192,168,1,64,62,40
[23/09/2009 16:28:15] 200 PORT command successful
COMMAND:> [23/09/2009 16:28:15] LIST
[23/09/2009 16:28:15] 425 Could not open data connection to port 50291: Connection refused
ERROR:> [23/09/2009 16:28:15] Server can’t open data connection.
ERROR:> [23/09/2009 16:30:15] Control connection closed.

The connection port changes each time I try to login. I assume this is based on the fact that it is catering for if multiple users connected at once.

I just dunno how I can go about getting the Thomson to allow access to these random ports (which I dunno how to suss the range out on highest ive seen is 50291 and lowest 49930.

The amount of time ive spent trying to get this to work I feel like crying lol. Anyone with any help would be greatly appreciated. My old DLINK N-Series router for Cable was alot easier :(

Well still no joy. Ive now noticed the highest port its gone up to now is 61025 so I have no idea how I can sort this range to work :(

Hi Jimbob, I would recommend reading this: http://slacksite.com/other/ftp.html its essentially explaining the situation you’re running into. From a port opening point of view, its a PITA, but I’d still recommend reading it so you have a better idea of what is going on. But I agree.

How to port forward the Thomson TG585 v7

In your browser enter 192.168.1.254

go to toolbox on the Thomson menu

click on game and application sharing

click on Create a new game or application

Any name will do eg port fwd 55550
enter the port (or port rang) you want to forward
choose tcp protocol
repeat for UDP protocol

Leave the other boxes empty!

click add
then click apply

click assign game or application to a local network device

select the device in pulldown menu, by default probably mac code of lan card on pc.
click add

Finished

Efpom, have you just missed the entire point of this thread?

as far as I can gather. This router is diabolical, and port forwarding simply DOES NOT WORK PROPERLY!! ARGGG!

This router is really a pain in the a$$. I’m trying to figure and fix this port forwarding issue for almost a week now and still no luck at all. For some reason I can’t host a multiplayer match in Gears of War for PC due to firewall security reason which is probably pointed to blocked ports. I had followed already the procedure at portforward.com yet no success. In addition to that i have checked the ports that uses this game and its OPEN..Please HELP me… :-(

Fruits, once you open the port, is it then being forwarded to the PC that is running Gears of War? If so, it could be a firewall on that PC blocking the connection.

lee,

i’ve just got one of these buggers from freedom 2 surf and want to use it as bridge/modem only to my wireless n router.

i’m a newbie where networkings concerned. how do i go about setting the bridge mode in simple terms doh!

thank you

steve

OK, you mention bridge and modem. I may be wrong but I thought they were two different things. For example I have a wireless bridge downstairs which provides network to my non-wireless server and other non-wireless devices downstairs.

If you just want to use it as a modem, then a cable out of any of the network ports plugged into your wireless routers input port should be fine. It needs to be a cable router though ideally. You might get away with plugging it into one of the network ports of an ADSL router but I’m not a fan of this method.

Make sure you only have DHCP turned on one of your devices, either the Thomson TG585v7 or your wireless router. If I’ve missunderstood, let me know and I’ll try to work it out. Also knowing what other hardware is involved, like the wireless router will help.

Good luck, thanks for stopping by.

Yup,

It’s also mentioned at portforward.com, i’ve tried disabling my Antivirus firewall too and still got the same FAIL message in game. :(

Are you forwarding the game or a particular port? You could always try putting your PC in a DMZ temporarily to see if that helps. This will essentially open up all the ports that aren’t already redirected and will be sent to your PC. If it then works, then you know it is likely to do with the router. If it doesn’t it could be your PC, or the game itself amongst other things.

Hi lee, me and my housemate both have PS3s and are having a problem with the 585v7. I think this question has been covered earlier, see Leanne Robinson, May 15th 2009, but i am having further problems with the solution you posted. We both cant play CoD4 at the same time online and i want to DMZ my ps3 to see if that works. I followed the link to my routers page about assigning a public I.P address, but where it says Internet service/Device there is nothing there. Do i have to change some settings in my PS3/router so that devices show, so i can DMZ my PS3?
Thankyou in advance

lee, can’t find that DMZ thing in this router. even in the manual i can’t find it.

Fruits, with regards to DMZ its not actually called a DMZ on these routers so sorry about that. Damn you Thomson!! Its the same thing though.

To put a device in the DMZ follow these steps:

From the main page click on Home Network
From the left Click on Devices
At the bottom it should say “Pick a Task…”
Click on “Assign the public IP address of a connection to a device”
It should now list the internet connect and under device say “Not Assigned” Click on Edit
In the drop down list you should now have the list of devices on your network

Lee R, I just tried the above on my girlfriends router and all the devices are listed. I’m not sure why your PS3 isn’t listed though. Did you do the exact steps above? Is the PS3 listed on the Home Network screen at all?

I have followed the exact steps, my PS3, mates PS3 and peoples laptops/computers are shown in that section. But when i go to the assigning an i.p/DMZ page it doesnt even show my internet connection there. Just gives the message ‘no compatible connection found’

Well thats very weird. Do you know the settings of the router? Might be worth wiping and starting again. The steps I took above are for an ADSL router. I suspect yours will be the same though. Paste the URL you end up on when you get to the “No compatible Connection Found” screen and I’ll see if I can replicate it.

Ta

http://192.168.1.254/cgi/b/publicip/cfg/?be=0&l0=3&l1=0&tid=ASSIGN_PUBL_ADDR

This is the final screen i get. I tried to do a port forward last night for one of the playstations using the ports that CoD uses. It worked until this morning and were back to square one, the Bebox seems to have wiped my port settings overnight. Hopefully CoD6 tonight might not have these problems, but i seriously hate this router.

The next time I’m at my gfs house I’ll check out the URL from where I was, there might be a way around this. If the router lost the settings for no apparent reason for the port forward though it might be worth resetting to factory defaults, setting up again from scratch, then take a backup of the config (just incase it happens again.) We have an older Thomson at work, at 585v5 and that seems to be on its way out as its often forgetting the port forwards. I had it once create thousands of ports when creating the port forward, see here: I had to cancel it.

Hi Lee
I seem to be have the exact same problem as lee R. My ps3 shows up on the home network but i’m unable to assain a public ip address to it. On the options it comes up with my laptop and the pc but the ps3 is not listed.
please help

I don’t have a PS3 I’m afraid so I’m unable to test this particular set of conditions. Does the PS3 receive an IP address using DHCP or is it set with a static IP address? Is the configuration of the PS3 any different to the configuration of the PC and the laptop?

There is this thread online: http://community.plus.net/forum/index.php/topic,70595.0.html that might help.

I did as explained and my PS3 now works with the BeBox, thanks guys i’ve been stuck with that problem for well over a year an BE unlimited offered little to no help to resolve.

Good stuff. Glad its working fine now Darren.

I am tearing out my hair. I have a Thomson tg585v7 and after much swearing and contact with my ISP helpline for long periods, got it working with my main machine – PC with XP pro. I also have a laptop running vista and a Mac. They can see the router and can sometimes connect with it but not every time and sometimes not for several tens of attempts over several hours. The ISP helpline has talked me through settings and made it work at the time but next visit to the laptop/Mac and no connection possible. The old router was no problem for any user. Type in the key and go.

You will tell that I am not a techie ..I just want a wireless connection to work. Any suggestions ( apart from a hammer and dustbin)?

I assume you’re connecting via wireless as opposed to a cable? The next time your wireless is off try plugging a cable into it, if that works fine then it could be the encryption of your wireless. I have a WIFI radio which worked fine until I upgrade my network security to WPA2-PSK and it now disconnects randomly. Usually if I leave it for a few days on standby, then come to it and it won’t connect.

Lee thanks for all the info! I have a tg585v7 and I have set up a Dyndns account. I want to access the router menu and also wake up my mac via Internet and use vnc with my iphone. Vnc works OK. The problem is that I cannot access the router menu via http://myhostn.ame:80 address.I can do it through the network only. Also I cannot use this host to wake up my mac of course. I tried remote assistance on and it works but that does not use Dyndns so it’s useless. Am I doing something wrong?

Hello Dreamstrider,

Apologies, I don’t know much about waking a Mac over the network but normally in the PC world at least it involves sending a particular packet to the network card which then tells the PC to boot up. I don’t know if this actually runs over TCP/IP though. If it does then you should be able to forward that particular port, if not you might be able to do it by putting your Mac in the DMZ (see above regarding PS3’s)

To access your router from outside the network you need to open up the router for remote connections. See this thread: http://www.speedtouch.net.nz/forum/topic.asp?TOPIC_ID=1207

Thank you Lee. I managed to access the menu of the router via port 51003 with the browser and with the host name (https) but not with iWOL on the iphone or the test of depicus.com . So I still cannot wake up the computer but I will still try. Thanks anyway!

No problem, I’d try putting your Mac on the DMZ if that doesn’t work then it might not be possible to do it from outside of your internal network.

I finally managed to wake up my mac but not with iWol (it doesn’t work because of the subnet i think but I still try). If someone is interested in using the router to wake up a computer from stby he can do what this site says ( http://network.wiki.xs4all.nl/index.php?title=SpeedTouch_Configuration:_Wake_up_on_LAN ). Note that I coudn’t change the arpadd via telnet (only via changing the user.ini).

Great work Dreamstrider, glad you made progress despite me not being much help :)

Thank you a thousand times. I’ve been beating my head against this router for DAYS! “ip config natloopback=enabled” (as detailed above) worked for me.

Thanks much for this. Seems I needed the ip config natloopback=enabled and your help as well, Lee. Lucky for me, I only spent 5 minutes looking through the web interface before googling and coming across your blog.

No problem. Glad it helped. I’d have done the same but there was no easy reference for me at the time, hence this blog post which has just grown and grown.

Hi Lee/All

I’m facing Thomson hell as well. I’m already having a Netgear so I intend it to handle all my networking needs, and use the Thomson as a modem.

It’s firmware 7.4.2.7 (Btw, it’s *not* from O2 or BE, this is from Telecom NZ. I don’t have SuperUser or root access, but I do have admin).
The UI doesn’t appear to be customized in any way. Firewall, filtering is disabled by default (factory settings).

—
– My first attempt was to set the Thomson to bridge mode. I first tried to do this by ftp’ing the template file, but when trying to access the ewizard, I get prompted for a username/password and I’ve tried every combo I could find on the web and nothing worked.
— So I tried uploading a modified user.ini but nothing seemed to change.
— Finally I read the manual regarding transparent VLAN and applied those commands via Telnet, and it seemed to work, but the net doesn’t work after that!
— My ISP requires PPPoA, and I heard this sort of bridging doesn’t work for PPPoA? Anyways, I couldn’t find an option for PPPoA in my Netgear so I doubt it would work either ways :/

– So the next best option, I thought, would be to assign DMZ, and as it turns out DMZ in the TG585 doesn’t work the way other routers handle it. After DMZing my Netgear, I’m unable to – access the Thomson, Ping the Thomson, and naturally, access the net. The Netgear doesn’t even list the Thomson as a connected device. (However, it gets the public IP, public gateway and DNS right)
When I connect to the Thomson directly, I see that the “Internet” option is disconnected, and trying to connect to it has no effect. Finally, I removed my Netgear and directly DMZd my PC, but still the net wouldn’t work.
Infact, my experiences are very similar to the problems faced in here: http://community.plus.net/forum/index.php?topic=77544.0
However, I haven’t gone to the extent of flashing a new firmware (yet).

– The third best option, I thought, was if I can’t get DMZ to work, I might as well as forward all ports to the Netgear. I did exactly that, and it worked, but the net was horrible. Websites would randomly timeout while loading, so I had to turn the option off.

– Finally, I was forced to choose the good-ol fashioned way of manual, per-application port-forwarding. I did a double forward for a small range of ports in both the routers. And guess what?… You guessed it… it still doesn’t work!!! Bloody %*$!&($&!(@ (I tested various apps that required the ports, also tried the app from portforward.com

I’m sooo close to giving up now. Eventually of course my plan would be to ditch the whole thing and spend some money on a decent ADSL2+ router … but what with the recession and all..

I would be *extremely* grateful if anyone can shine some light on this matter.
Thanks!

Anyways, could anyone share some bright ideas please?

Hey lee i did the ip config natloopback=enabled and after that /saveall but it dosent change anything. when i check the logs at the router site it only says CONFIGURATION saved by user (/dl/user.ini)

It dosent register the other natloopback=enabled and the NAT is still Strict
do u know what the problem can be?

I have the Software Release: 7.4.4.7