Thomson TG585v7 Hell

Hi Lee I was given the Thomson TG585 v7 by my isp and needless to say found it to be a nightmare to configure. I have tried to access the router using telnet but encountered the same problem as steven in september. That is to say port 23 is not open, only 80 and 1723 (used nmap as you advised) and unable to connect to these ports though it did respond as you suggest it might. I have reset the router to factory defaults, which are as it was when it was delivered. there is no option to save or backup settings, though this maybe that I am working off line, so i can’t set it for telnet as tony and joe suggest. I am begining to think the isp is deliberatly preventing me from configuring this router with a preset firmware, do you think it is possible?

Hello Padjur,

It is possible that the router has been locked down but I would have expected a restore to factory defaults to have enabled you to connect to it, at least using a web-browser. What access to it do you have? None at all?

Hi Lee,

Any news on a solution for my problem?

Leese.

Hello Leese,

Sorry, appear to have missed your post. I’ve had a look around online and there are some people mentioning that the problem is DNS related regarding Playstation 3’s and the Thomson routers. Which is odd, but as I’ve seen quite a few people mention problems with Playstation 3’s and Thomson routers it might be true.

Anywho, here is something some mentioned here: http://community.plus.net/forum/index.php/topic,69299.0.html/

I had issues with this as well, I had to fix it by manualy setting it’s network details.

The problem I kept getting was DNS errors, It seems that the router and the PS3 couldn’t communicate the global DNS address information using the DHCP for some reason (perhaps worth a review by some techie at the PN Towers?). Here’s how I fixed it.

Use the advanced setup on the PS3 Network Settings and assign the following :-

IP address : pick somthing in the same scope as the router, default is 192.168.1.xxx (pick a number between 2 and 254 for the xxx part, I recomand somthing higher than 10 if you have other devices connected)
Subnet Mask : 255.255.255.0
Gateway : the IP address of the Router, default is 192.168.1.1
Primary/Preffered DNS is 212.159.6.9
Secondary/Alternate DNS is 212.159.6.10

The DNS details are for Plusnet, I don’t know about force9 or the other one, but I’m sure someone on here can give you them if you need them.
Hope this helps

The Settings you require for Karoo should be already set in the web interface for your router, when your ISP sends it its IP information the above should be in there too, DNS etc.

However, there are a load of details for karoo here: http://www.karoo-user-group.co.uk/karoo_services/

Let me know if you need any more specific assistance and I’ll try and step through it for you.

Lee

Hi there, sorry if this question has nothing to do with Port Forwarding but I’m using a Thomson TG585 router as well.

Just wonder does it has MAC Address Filtering function? I just can’t find it anywhere on its UI.

Also, do you hide your SSID? I always do that with all my other routers (e.g. D-Link) but with this Thomson, it seems like much more troublesome.
I’m using a MacBook Pro and I’ve got all the login details added to the system so it normally would just search for the hiden SSID and connect to the network without problem. With the Thomson, it seems like it could see it a initially able to connect to it but within secs the connection dropped.

Any ideas? THanks!

To Disable SSID Broadcasts:

Procedure
To disable SSID broadcast, proceed as follows:
1 Open the Thomson Gateway Web Interface.
2 Under Home Network, click Wireless.
3 The Wireless Access Point page appears.
4 In the Navigation Bar, click Configure.
5 Under Security, clear the Broadcast Network Name check box.

To do what you want regarding MAC addresses you need to enable the Access Control mode.

Please see the manual: http://www.pipex.co.uk/downloads/TG576-v7_SetupUserGuide_en.pdf

See page 45 of the PDF also 39 of the actual page numbers.

Cool!

Hi lee

i have tried

service system ifdelete name=HTTPs group=wan

but i get error

“Failed to delete interface group from unknown service access list”

Im trying to open the 443 port for my windows home server

Thanks for your time!

James

it said it didnt work, but i just restarted everything and its all working … random :)

well as long as it worked :)

Hi Lee,

I dont often take the time out to leave thanks for the info I find on net but this post has saved my hours of head scratching.

Thanks you made my day

Thanks for taking the time Liam, glad we all managed to help.

Whenever i try to access my website i only come to my router conf page, can someone help me?

I’ve tried the natlooback=enabled thing and it didn’t do anything.

I have the Thomson TG585v7 router.

Hello Nippon,

Are you trying to access your site on port 80 or port 443? Basically http or https?

Also, did you get any errors when running the loopback command?

hi, my friend has this router too and he is trying to forward ports for both udp and tcp, can some please let me know the steps he needs to take as i have just read this thread and i cannot make head nor tail of it. Told my friend to get a linksys router and i’d configure it for him :0) Not sure on the port number but if someone can give me some generic instructions that will be awesome

Thanks in advance,

Sandie

Hi Sandie, welcome to the Thomson Support List :)

Here is a guide from portforward.com for the Thomson 585. This is very similar to the version 7 Thomson 585, this should help, if not, I can give you a step by step guide then.

http://www.portforward.com/english/routers/port_forwarding/Thomson-Alcatel/SpeedTouch585/Http_File_Server-HFS.htm

Lee, i’m trying on port 80, i have opened the ports, fixed telnet, ran the natloopback command and it’s still not working. :<

And you’ve forwarded the port through the router to your server too?

Can you access the webpage by pointing directly at the web server? If no, then its nothing to do with your router.
Can you connect to your webserver from outside your network? If yes then it could be the natloopback isn’t working for some reasson.
Does the command report any error when ran?

Hi there, I recently acquired the Thomson TG585v7 modem and am having a bit of difficulty playing warcraft ii on battle.net (yes its super old…). I have had no problems with it with my previous router, but now i just seem to lag HEAPS in game – i can still join and play (technically) but the lag is unbearable. Ive opened the ports according to portforward.com but this has made no difference. Im wondering if there is something ‘different’ about this modem that may be giving me grief. any help would be greatly appreciated, cheers.

my internet and everything else work fine, and it appears that my utorrent is also working fine with its port forwarded so it may not be a port forwarding issue but rather something else to do with the modem…

i have problem!I tried Port Forwarding for FIFA09 for PS3..i did it well and now it is working but,when i finish the job my modem start asking me for username and password..before i tried the port forwarding modem does not ask me for any password or username!!!what can i do??

I suspect you created a new user when going through the port forwarding? If not, I don’t see why just adding the port forward will now start asking you for a password.

Who is your router provided by? The most recent router I had to get into the username was administrator and the password was the serial number on the bottom of the router.

if i created a new user how can i fix it??

I am from Cyprus and my provided is CYTA.I tried many differents usernames and passwords but in each time the window with the password apears again blank!I tried admin/admin,blank/blank,admin/blank and many others but nothing!

any ideas??please help me!I don’t know what u have ti do!
(btw Fifa09,is working fine!!)

What do you mean IF you created a new user? It would have been fairly obvious, youd have had to choose a username and password.
I don’t know what you’ve done personally, why do you need to access the router again, it sounds like you’ve achieved what you wanted for now.

yes i have achieved what i wanted,but when i access my router i can check if anyone connects to my router!!If i reset the router,maybe then this will solve the problem??

It will put it back to factory defaults. I don’t personally know whats happened, its odd that it never asked you for a password before but now it is. If you reset the router you will need to have your broadband username and password.

ok i will try!Thanks a lot!

Sorry I couldn’t help any further.

The information here is fantastic – thanks very much!

My ISP is recomending this router and I’m now quite wary of it.

So, given that many contributors here dislike it, does anyone have a view of a better alternative perhaps? My primary interests are:

– ADSL 2+
– Annex M
– multi-NAT (to help manage a block of static IP addresses although some networked PCs will remain on private IP addresses yet must remain accessible to other networked PCs which access the Internet via the block of public IP addresses)
– DMZ.

The wireless capability isn’t vital since I already have a wireless network independent of my current gateway.

The network itself is a consumer network of approx 10 PCs, some of which are servers.

Thanks for any pointers you might have.

Kevin

I guess the first question I’d have is price range Kevin. There are always good things to be said about Draytek routers, but they can be a pain in their own way. They are however much more then this Thomson router.

Just wanted to let everyone know, if you are in Mexico, the username is TELMEX and the password is the wepkey that was provided with the modem. the wepkey is printed on the box AND the bottom of the modem.

As this is for a consumer network I’m a bit financially constrained. But there’s no point buying one that won’t do the job (or which is too complex for me to get it to do the job). I’m hoping I can get one for under £100. The Thomson router above is offered by my ISP at approx £35.

Thanks
Kevin

Does it meet all of your requirements? I’ve not personally done what you are trying to do with this particular router, or any in fact. I think for all its faults, given the cost implications, it may be worth just going with this router. Maybe someone else can confirm if it does do what you need?

I’ve only got one remaining query about the spec. Otherwise, as far as I can tell it does what I need functionally, but by the look of it, it will be hard work to configure it to do so. I’d certainly much prefer a web interface to configure multi-NAT in particular. So if there’s a router that has similar capabilities but is more friendly to a consumer than a dedicated networking technologist, I confess I’d be more interested in it.

I can find web sites that compare router specs, but could not find any with uptodate comparative reviews. (I found this blog while looking though!). Do you know of any?

Similarly if any specific routers come to mind, I’d be interested to hear. Otherwise, I probably have to go with this one.

Which would bring me to the last remaining spec query on this router – maybe you know the answer …

I currently have a working LAN comprising servers and deskptop PCs behind a NAT (Win XP ICS). I’ve bought a block of static IP addresses for use on some servers and on some client devices that I want to be able to control from across the Internet for example. While these PCs will appear to be public, some of the LAN pcs will remain private; on LAN IP addresses.

I’m not clear though whether this router requires me to give each of the newly public PCs the actual public IP addresses (in which case they will still be visible to the PCs that remain private but the private PCs would become invisible to the newly public PCs by virtue of being on very different IP subnets) or whether all the LAN PCs (both public and private) retain LAN IP addresses and the router translates requests for public IP addresses into the appropriate private IP addresses for the public-facing PCs.

Rendering the private PCs invisible to the public ones would mean this router is no use to me (unless there’s a simple workround).

The only multi-NAT configuration details I’ve managed to find online are for a DrayTec which uses LAN IP addresses on all LAN PCs (both public and private) ands the router holds a cross reference table from public IP addresses to private ones. I presume that’d solve my invisibility worry but haven’t yet discovered how the Thomson works.

Through this blog I’ve found the CLI instruction manual (how bizarre I can’t find it on the Thomson web site!) but have yet to study the multi-NAT commands to see if I can tell what method the router is using. Do you happen to know immediately or do I need to put some time aside for study?

Meanwhile thanks very much for your help. If I end up with this router then this blog is the only way I can see that I’ll ever get it to work!

Kevin

Whenever I’ve assigned devices on the network with IP addresses with other routers, I’ve normally used two network cards, one with a private IP address plugged into a switch and the other with a public address plugged into the router.

The router I had access to to go through options with is now not used, the company moved premises and now have a BT Voyager router so I’m a little useless unless its something I’ve done personally before, I also don’t know of any other router which can do that, the ZyXel routers are ones I’ve used in the past.

Sorry I’m not much more help, with regards to the CLI instruction manual, I had the same problem, I think that one I link to is hosted on a foreign Thomson website.

Thanks for contemplating this. I’ll dive into that manual. I currently have a ZyXel modem and that’s served me fairly well so maybe I’ll see what I can learn about their routers too.

Many thanks

Kevin

I am trying to put my PS3 in the DMZ because portforwarding and creating a static IP address haven’t worked for Tiger Woods. I have been trying for about 2 days!

I can’t seem to add a public IP address to the PS3. Is that because I have assigned it as an internal static ISP. Should I go back to DHCP and then try and add it?

Can someone explain why having my PS3 in the DMZ is such bad news? I am not putting anything on there other than games!

Thanks in advance!

When I got this router from my ISP, the Wifi password was printed on a label on the base. I have looked all through the configuration options but cannot find how to change the password (which has become insecure). Any suggestions?

I have now found the solution to my previous question. Please cancel it.

Firstly many thanks… helped me no end with the loopback and telnet. I note though that the IP address range for the default IP was already configured (for telnet access), but as I changed the local IP of the router….

My problem now is this: About once a day the unit drops the hard wired connections (including my NAS drive, running apache). I cannot ping the device, restart (the NAS drive) and the same, the only fix is to restart the router.

I see in the logs I have the following message every 5 minutes or so:

SNTP Unable to contact server

Not sure if this is realted.. Any ideas…?

There is a new firmware today (for Be), but I cannot get it on, with it croaking halfway through….

http://beusergroup.co.uk/

I have seen problems similar to what you are mentioning. The errors I saw previous though were just that it had restarted. The router was basically power cycling itself every now and then, sometimes stopping. With regards to SNTP I’d check your time server settings, I just noticed on this Be Router (the one that started this whole thread) that when I reset it to factory defaults the default time server was an O2 server. I have my own internal one so I set that to it. I’d say either the Time Server isn’t configured correctly, or due to your router hanging/stopping working that it cannot update its time/date. These are both equally as probably, but I doubt its the reason its hanging.

With regards to your firmware query, I’ve not tried any new firmware on the router yet, it is now decommissioned and I just tried to set it up on another Be line but it didn’t work. I may try the other firmware tomorrow.

Zac, you saved my day! TELMEX! It was easy!!!

yeahh thanks zac you also saved my day :D

Hey Lee, I have to say what your doing is amazing.

This router came with the halls of residence I’m living in, and I’m trying to open up ports to run my Private Server for World of Warcraft. I’ve forwarded the ports, assigned the game to “home” but when I checked the ports on Canyouseeme.org, it says the ports cannot be seen.

I run Vista, so after reading your comments here I assumed I needed to get this telnet thing to do something to the router. Problem is, I have absolutely no idea what telnet is, where to download it, what to do with it or how to use it.

If I bought a different router could I just plug it in? Or am I stuck with the Thompson =(

Hello Samuel,

Many thanks for stopping by and your kind words. I must say if I knew this blog post was going to prove so popular I’d have thought more about how to manage it, at least people keep getting help with it.

See here for a short post on how to install telnet in Vista: https://www.leenukes.co.uk/?p=269

You have to be aware that although you may have the ports open on your router, unless you have the ports open on the firewall on your PC called Home it won’t work. As well as the ports being open, you will need to have the service running, otherwise it will get as far as your PC and not know what to do as nothing is “listening” on that port.

One way to test if the service is running is to use the telnet command from your PC to try to connect to the port it runs on. As you’re just testing if the service is listening and its the local PC just do the following and that should be enough to prove or disprove:

Open up CMD
type: telnet 127.0.0.1 {PORT NUMBER}
Where {PORT NUMBER} is put in the number that relates to the service you want to test, so if it was a webserver you were testing, you would put in port 80 for example, so the command would be: telnet 127.0.0.1 80
This should do 1 of two things, normally if something is running and listening on the port you enter, the CMD screen will go all black with a flashing cursor. That tells it its initiated a connection and its waiting for instructions. If it just sits there and eventually times out, then the service isn’t running. If that is the case then you need to at least start that.

Once you can telnet locally to the service you will need to make sure that port is forwarded through your firewall, so be it Windows firewall or whatever, there are lots of guides out there on how to open the ports.

Only then will the port being forwarded from the router work.

Hi Lee,

This is something really great you´re doing here… Though you probably didn´t expect to end up helping that many people… :)

I recently received a TG585v7 router and i was trying to get it to work on my place.

It is locked to Vodafone Portugal and has no firmware upgrade on the web interface. I do manage to log in as administrator and change the password or create another user with admin rights.

However, if i try to use the Thomson firmware upgrade software, it detects the router, asks for username and password and then says it was not possible to access the device. i´m guessing they put a roadblock somewhere. i was browsing the telnet menu to see if i could do the firmware upgrade through telnet but didn´t find anything that looked like it… is it possible to upgrade firmware through telnet?

Thanks for the great info there, and the guide on how to install it. But I’m not sure where to get it from, was the main thing. I found a lot of confusing files on various pages all called telnet something or rather, and I’m not sure which one to download. Do you have a specific link or website from which I should download it?

Thanks

Sam, you don’t get it from anywhere, its a part of Windows that is just not installed by default. If you follow the guide I linked to above it will get it installed for you.

When you go into program manager from Control Panel it tells Windows to install it, it may ask for your Vista disk but I don’t think it will.

Basically your computer already has it, you just need to ask for it to install it, which is what the guide does. Follow it through step by step, it should be easy enough.

Hello Lima,

You are correct, I never expected to have started this buy I’m happy to help, thats my day job too :)

I don’t know if you can upgrade the firmware via telnet, a lot of times you can via tftp, I’ve got the router at work and seen as I tried it on our Be line which is the type of line it came from originally and didn’t work, I’ll look at getting it upgraded. It could be that the permissions of the user you created need to be modified but can’t be via the web interface.

I’ll look into it, but it will be sometime next week now I’m afraid.